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BT Hub 6 and A&K KANN Alpha streaming issue

maritime — Tue, 20 Apr 2021 08:44:25 GMT

I have music service streaming connection issues with my Hub 6 router and an A&K KANN Alpha music player. A connection is established but it drops out after 2 or 3 minutes of (buffering/)streaming. A&K are unsympathetic in their response so far, "UK BT router issue". It could be a "time-out" issue but it seems to happen shortly after the A&K unit enters some sort of quiescent state (screen goes off....). It remains connected long enough to download a significant number of files (like a whole playlist) and so playing "offline" works as a clunky work-around. It appeared to stay connected when I used it on a different home network with a non-BT router which supports what A&K are saying. Could anyone suggest an administrative tweak to get these 2 devices communicating correctly?

Re: BT Hub 6 and A&K KANN Alpha streaming issue

licquorice — Tue, 20 Apr 2021 10:55:51 GMT

Turn off Smart Setupaand split the WiFi bands.

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-network-name%29%3F

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

Re: BT Hub 6 and A&K KANN Alpha streaming issue

maritime — Tue, 20 Apr 2021 15:48:17 GMT

Thanks for your response, licquorice, but my apologies and mistake in the subject line. I have a Smart Hub 2 - superseded a Hub 6.

I'll mark this thread as "solved" and open a new item with the correct subject line.

Incidentally Smart setup is off.