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BT Smart Hub 2 and A&K KANN Alpha music streaming issue

maritime — Tue, 20 Apr 2021 16:42:52 GMT

(Update due to error in subject line with earlier post - although the same issue existed with Hub 6 )

I have music service streaming connection issues with my Smart Hub 2 router and an A&K KANN Alpha music player. A connection is established but it drops out after 2 or 3 minutes of (buffering/)streaming. A&K are unsympathetic in their response so far, "UK BT router issue". It could be a "time-out" issue but it seems to happen shortly after the A&K unit enters some sort of quiescent state (screen goes off....). It remains connected long enough to download a significant number of files (like a whole playlist) and so playing "offline" works as a clunky work-around. It appeared to stay connected when I used it on a different home network with a non-BT router which supports what A&K are saying. Could anyone suggest an administrative tweak to get these 2 devices communicating correctly?

Incidentally YouTube videos stream ok.

Re: BT Smart Hub 2 and A&K KANN Alpha music streaming issue

maritime — Wed, 21 Apr 2021 09:01:32 GMT

Update: SSIDs can't be split on the Smart Hub 2 but I can switch off one or other band. The KANN Alpha appears to operate only on 2.4GHz. Changing the wireless mode setting to 2 or 3 from the default mode 1 or forcing channels doesn't help.

Re: BT Smart Hub 2 and A&K KANN Alpha music streaming issue

maritime — Sat, 01 May 2021 12:25:40 GMT

Solved! Bought new router.

Re: BT Smart Hub 2 and A&K KANN Alpha music streaming issue

Woodside21 — Sun, 28 Nov 2021 17:29:48 GMT

Hie,

I am having the same issues with my astell and kern alpha, just wondering what new router you bought?

Regards