This topic

Poor WiFi

DavidP3 — Thu, 29 Apr 2021 13:11:32 GMT

I am recently new to BT and since it has been installed I have not had a problem. However, I have started using a spare bedroom as an office and I cannot get decent wifi in it. I seem to remember that BT guaranteed good wifi in every room. Is that correct?

If so, how can I get them to sort this out - maybe I am being thick but I cannot find a phone number on their website!

Thanks

Re: Poor WiFi

Keith_Beddoe — Thu, 29 Apr 2021 13:17:41 GMT

@DavidP3

Do you already have the BT Smart Hub 2, and the single black wifi disk?

The wifi guarantee refers to the BT Complete Wifi product.

Re: Poor WiFi

RobbieMac — Thu, 29 Apr 2021 13:53:55 GMT

@DavidP3 wrote:

I am recently new to BT and since it has been installed I have not had a problem. However, I have started using a spare bedroom as an office and I cannot get decent wifi in it. I seem to remember that BT guaranteed good wifi in every room. Is that correct?

If so, how can I get them to sort this out - maybe I am being thick but I cannot find a phone number on their website!

Thanks

@DavidP3

Here's a link with more info on Complete Wi-fi --> BT Complete Wi-fi

Cheers,

Robbie

Re: Poor WiFi

DavidP3 — Thu, 29 Apr 2021 15:50:55 GMT

I take it the Complete wifi costs more but in any case I think I must have it because the Guy who installed it mentioned the guarantee. Does anyone have a phone number I can contact BT on to get this sorted out?

Thanks

Re: Poor WiFi

imjolly — Thu, 29 Apr 2021 17:04:53 GMT

As @Keith_Beddoe posted do you have SH2 and a black wifi disc and also pay for complete wifi otherwise there is no guarantee

Re: Poor WiFi

DavidP3 — Fri, 30 Apr 2021 15:23:25 GMT

OK,

I have looked to see if there is a name or label on the Hub and there is not so I have no idea what version I have. No label on the wifi disc, just two blue lights. When I go onto my account and click on my products - I get no information about what hardware I have, merely a list of the services I am paying for. I know those of you with a more technical nature will find it incredible that I do not know these details but I am afraid my wifi setup is not a priority for me - I simply want it to do what I pay for. BT have sent me absolutely no paperwork. Therefore, in light of all of this, I would like to do this the old fashioned way and talk to a person at BT. Does anyone know if there is a number that I can actually use to talk to customer services. I find it amazing that I cannot find this on their website.

If there is not, then I will simply leave and go elsewhere.

Thanks

Re: Poor WiFi

licquorice — Fri, 30 Apr 2021 15:28:02 GMT

The standard number, 150 or 0800 800150 from a mobile.