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Smart Hub 2 and extender

ism123 — Sat, 01 May 2021 17:52:41 GMT

Looking for suggestions pls...

I'm having intermittent problems with this set up...a device that is right at the back of my relatively small property keeps losing connection to the SH2 router but when I add the wifi extender it's fine...the trouble is the network then gets confused and this causes all devices to run painfully slow...any ideas pls?

Thanks

Ian

Re: Smart Hub 2 and extender

Forthay — Mon, 03 May 2021 16:48:18 GMT

@ism123 the community will probably need some more details.

When you say extender do you mean you’ve added a SH2 black disc or another type of Wi-fi extender?

If its a SH2 black disc are all the devices switching to the disc or staying with the router? You can check in the BT app.

If it’s the latter what make/model is it and does it have its own SSID?

what is the difference in speeds and how are you measuring it?

Re: Smart Hub 2 and extender

ism123 — Mon, 03 May 2021 18:12:47 GMT

Yes it’s a SH2 extender.

It isn’t the download speed - it’s like the devices slow down once they connect to the extender...when connected to the router they are fine.