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BT Smart Hub 2

heenebeach — Tue, 11 May 2021 09:04:34 GMT

I have recently had BT Full Fibre broadband installed with a Smart Hub 2 and have now discovered that my Epson printer cannot be re-installed to work wirelessly as it operates only on the 2.4Ghz band and the SH2 cannot be split - as others have reported. Not a good decision BT!! So, I now have a usb connection with the inevitable trailing lead.

Re: BT Smart Hub 2

VeteranISPUser — Tue, 11 May 2021 09:09:16 GMT

Hi @heenebeach You can request the "fix" by requesting it at the end of this thread.

Solved: 2.4GHZ and 5GHZ Bands BT Smart Hub 2 - Page 43 - BT Community

Re: BT Smart Hub 2

heenebeach — Tue, 11 May 2021 09:22:00 GMT

Thanks VeteranISPUser. Is there now a fix' that would enable to install my Epson printer? I'm afraid I couldn't follow the thread.

Re: BT Smart Hub 2

gosforth — Tue, 11 May 2021 09:53:39 GMT

@heenebeach before that "fix" go to Advanced Options, log in with admin password and switch off temporarily 5Ghz WiFi network, with only 2.4 GHz on...

Connect every single device which require only 2.4 GHz connections (typically some WiFi LED bulbs and LED light strips, WiFi connected heating etc.

Then, re-enable 5 GHz network back and voila, you have connected all "2.4 GHz only" devices you need and all others will pick up better option, e.g. 5 GHz network.

While 2.4 GHz and 5 GHz share same SSID due lack of "split" option, it's only one way how to do that...

I do not like this "limitation" but to overcome this, there is not need any complicated hack, just few moments inconvenience to switch off and then switch on 5 GHz network.

Certainly, for older "only 2.4 GHz" and "you need to be on same WiFi network as device" equipment there is no need special router l, even this might be also solution.

Re: BT Smart Hub 2

heenebeach — Tue, 11 May 2021 09:57:43 GMT

Thanks - I'll try that.

Re: BT Smart Hub 2

wendymurray3 — Tue, 11 May 2021 10:30:07 GMT

I am having exactly the same problem since getting a new smart hub 2 and full fibre. My Epson printer just will not work, constantly saying off-line when it is not, or just getting unable to print message. It is driving me absolutely crazy. We have uninstalled and reinstalled and still not working. My printer the ET2710 does not have the option to be wired as it will only work wirelessly.

I did phone BT re this (we are aware of the Sonos issue which is also affecting us) however the person was not very helpful and said BT were aware of the Sonos issue but he had not heard any problems with printers so the problem must be at our end.

Re: BT Smart Hub 2

imjolly — Tue, 11 May 2021 10:35:58 GMT

@wendymurray3

there are numerous posts just like yours. follow @gosforth post and that normally solves the 2.4ghz network problem

once printer printing then turn 5ghz network on

Re: BT Smart Hub 2

wendymurray3 — Wed, 12 May 2021 10:17:24 GMT

Thanks for the replies. We have followed the steps above and everything has now gone onto the 5GHZ except the printer which has remained on the 2.4GHZ and once again this morning will not work. ☹️

Re: BT Smart Hub 2

imjolly — Wed, 12 May 2021 10:27:10 GMT

so if you turn off the 5ghz network does your printer connect to the hub

Re: BT Smart Hub 2

wendymurray3 — Wed, 12 May 2021 10:28:13 GMT

Will do it again and check and come back to you. That task is hubby's and he is out just now.

Re: BT Smart Hub 2

wendymurray3 — Wed, 12 May 2021 14:28:53 GMT

Just tried again and nope the printer does not connect to the hub when we turn off 5GHZ

Re: BT Smart Hub 2

imjolly — Wed, 12 May 2021 14:43:14 GMT

did you reset the printer before trying? does the printer see the hub SSID and if so what happens when you try and connect? does it ask for password?

Re: BT Smart Hub 2

wendymurray3 — Thu, 13 May 2021 07:43:46 GMT

Thanks. When you say reset the printer do you mean switch off and on? Well that is what we did. My printer does not have a screen so do not know what you mean re does the printer see the hub SSID. It is an Epson ET2710 if that helps.

We tried the fix again switching the printer off and when we turn on 5GHZ the printer is staying on 2.4GHZ and will still not work. It is definitely connected to this new router as we never had a problem until we switched to Fibre to the Property and got the new router on 26th April.

I appreciate your help though as this is driving me mad.

Edited to add. The only way I can now print is to restart my laptop and it works, however give it an hour after that restart and it will not work. For example tried to print a doc this morning. Pressed print and nothing. This time I did not cancel the document in the print queue. Restarted my laptop and before I even put in my laptop password it prints the doc.