This topic

Event Log Query

Redpix30 — Sat, 15 May 2021 22:37:04 GMT

ive been having some issue with my wifi dropping out.

it seems to happen at similar times Daily

I’ve checked the event log and this event happens about the same time:

Self roaming might be occurring... Deauth original one.

can anyone tell me what it means?

we have a Smart Hub 2 with Fibre Broadband

thanks

vic

Re: Event Log Query

RobbieMac — Tue, 18 May 2021 07:41:57 GMT

Hi @Redpix30

Welcome to the BT Community and thanks for your post!

I'm sorry for the connection problems you're having with your broadband. Can you have a look at the following link for some help? - BT Broadband connection problems

Can you also let me know if the lights on the front of your Hub change colour when you have this problem?

Cheers,

Robbie

Re: Event Log Query

Redpix30 — Tue, 18 May 2021 07:48:35 GMT

the lights flash purple at 1st then change to flashing orange before returning blue after a few mins

Re: Event Log Query

imjolly — Tue, 18 May 2021 08:43:51 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem