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Smart Hub 2 BT Whole Home (white disc) and extender

phil010251 — Mon, 24 May 2021 11:20:33 GMT

Have smart hub 2 router in basement, have BT extender system from router to groundfloor.

Been given 2 white discs and was looking to utilise, can i use extender as is and then connect disc 1 to extender outelt on groundfloor and disc 2 on first floor or have i got to connect disc 1 to router directly

tks

Re: Smart Hub 2 BT Whole Home (white disc) and extender

JohnC2 — Tue, 25 May 2021 15:03:42 GMT

Hi @phil010251, welcome to the forum and sorry you got no replies.

It would be best to get in touch with the WHW product helpdesk on the details below as they are best placed to help you with this.
By phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm Saturday 9.00am to 2.00pm
By email: btconnectedhome@bt.com

cheers

John

Re: Smart Hub 2 BT Whole Home (white disc) and extender

phil010251 — Tue, 25 May 2021 15:28:13 GMT

tried to use phone, just got in a automatic loop and then the line cut off Very disappointed with BT support, the said they would get back to me within 20 mins when I went via messaging, 7hrs later no response. In the end managed to resolve by doing factory reset on both discs
Tks for your advice though