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New router

queby3 — Sun, 06 Jun 2021 11:53:28 GMT

I have been having continuing problems connecting my new HP printer. An IT technician has said I have a router problem. I have tried setting up the printer but it does not find my router. Is there a simple way to get a new router from BT without going through all the marketing stuff? Thanks

Re: New router

licquorice — Sun, 06 Jun 2021 11:55:17 GMT

Turn off Smart Setup on the hub

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

Re: New router

Les-Gibson — Sun, 06 Jun 2021 14:09:08 GMT

The SH2 has all kinds of weird anomalies, for example I have a device on my network that I keep losing contact with using the local IP address (192.168.1.xxx) but at the same time I can contact it using a DDNS provider, I just restart the hub when this happens and everything's good again - until the next time.

Re: New router

gg30340 — Sun, 06 Jun 2021 16:50:49 GMT

Are you using a BT Hub and if so which one or are you using your own router?

What makes the "IT technician" think it is a router problem and not something to do with your printer?

Assuming you are using a BT Hub do all your other wireless devices work with it?

It may be that your printer does not "like" the dual band wireless of the BT Hub.

You should try going into the BT Hubs settings and turning off the 5Ghz wireless signal. Once you have done that reset your printer then re-scan for your BT Hubs wireless signal. If it now finds the hub, connect to it.

Once the printer has connected go back into the hubs settings and turn the 5Ghz wireless signal back on.