https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2166956#M1232297 <P>Hi all,</P><P>We moved into a new build property in March, taking with us our existing broadband deal (from a supplier other than BT). We immediately found that the wifi signal was violently fluctuating - across devices. One minute you could get full signal on one device, the next it couldn't even open a webpage. Said supplier looked into it, changed the router etc, but effectively told us to go with BT as our ONT box is very new and their hardware didn't support it.</P><P>We have recently switched to BT, upgrading our package in the process to Full Fibre 100 in the process, but the problem persists. Today, for instance, I went from 130mbps on my phone down to 1.7mpbs in a matter of seconds. On Saturday night I couldn't open a webpage, and all connection to my Sky mini boxes completely dropped.</P><P>We've had an engineer out, who replaced the ONT and gave us a new router. But no luck. I called BT today and their only advice was to now upgrade and pay extra for guaranteed Fibre/Wifi. This would be double the price we were paying to our previous provider.</P><P>Has anyone else experienced similar issues? or have any advice for us? It's making working from home that little bit more stressful.</P><P>Thanks in advance!</P> Mon, 14 Jun 2021 19:23:23 GMT TH87 2021-06-14T19:23:23Z https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2166956#M1232297 <P>Hi all,</P><P>We moved into a new build property in March, taking with us our existing broadband deal (from a supplier other than BT). We immediately found that the wifi signal was violently fluctuating - across devices. One minute you could get full signal on one device, the next it couldn't even open a webpage. Said supplier looked into it, changed the router etc, but effectively told us to go with BT as our ONT box is very new and their hardware didn't support it.</P><P>We have recently switched to BT, upgrading our package in the process to Full Fibre 100 in the process, but the problem persists. Today, for instance, I went from 130mbps on my phone down to 1.7mpbs in a matter of seconds. On Saturday night I couldn't open a webpage, and all connection to my Sky mini boxes completely dropped.</P><P>We've had an engineer out, who replaced the ONT and gave us a new router. But no luck. I called BT today and their only advice was to now upgrade and pay extra for guaranteed Fibre/Wifi. This would be double the price we were paying to our previous provider.</P><P>Has anyone else experienced similar issues? or have any advice for us? It's making working from home that little bit more stressful.</P><P>Thanks in advance!</P> Mon, 14 Jun 2021 19:23:23 GMT https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2166956#M1232297 TH87 2021-06-14T19:23:23Z https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2166988#M1232298 <P>have you turned of smart setup&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><A title="Turn off smart setup" href="http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5" target="_self">Turn Off smart setup</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 14 Jun 2021 21:25:37 GMT https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2166988#M1232298 imjolly 2021-06-14T21:25:37Z https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2167013#M1232299 <P>Hi,</P><P>I can't even see Smart Setup in my Router settings. There's just a white gap where it looks like it should be (based on a quick internet search).&nbsp; Is that setup known to cause speed issues?</P> Tue, 15 Jun 2021 08:51:51 GMT https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2167013#M1232299 TH87 2021-06-15T08:51:51Z https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2167014#M1232300 <P>Ignore the previous message - I've just gone in via my laptop and Smart Setup is already set to 'Off'.</P> Tue, 15 Jun 2021 08:53:09 GMT https://community.bt.com/t5/Archive-Staging/Signal-strength-violently-fluctuating/m-p/2167014#M1232300 TH87 2021-06-15T08:53:09Z