This topic

BT Hub Event Log

Manta_Ray — Tue, 15 Jun 2021 14:58:32 GMT

I have recently had my wifi hacked with serious intrusion into my personal life. I ended up changing the hub password and re-setting all my devices with the new 12 character password. I still feel this may be happening again. I found the hub event log which shows activity from 00.02 to 01.46 on the 14th June when none of my devices were being used.

My first login was at 06.19 as recorded on log.

Can anyone shed any light on this for me? \thanks in advance. See attached screen shot of log event.

Event log 14th June 2021

Re: BT Hub Event Log

imjolly — Tue, 15 Jun 2021 14:47:01 GMT

the TR69 entries are the BT update server checking hub for updates - if that is the 'hack' you are worried about

Re: BT Hub Event Log

Manta_Ray — Tue, 15 Jun 2021 14:55:00 GMT

Thanks for your reply. I'm not familiar with hub event logs at the moment. If TR69 is BT owned then that's good news.

Thanks again.

Re-starting Hub?

Manta_Ray — Mon, 21 Jun 2021 13:42:36 GMT

Is it good practice to re-start the hub after changing password?

Re: Re-starting Hub?

licquorice — Mon, 21 Jun 2021 13:55:56 GMT

Re: Re-starting Hub?

imjolly — Mon, 21 Jun 2021 13:56:19 GMT

no need to restart

Re: Re-starting Hub?

Manta_Ray — Mon, 21 Jun 2021 14:11:45 GMT

Thanks.

Re: Re-starting Hub?

Manta_Ray — Mon, 21 Jun 2021 14:12:02 GMT

Thanks.

copy and paste password

Manta_Ray — Fri, 25 Jun 2021 15:36:19 GMT

Is there a way I can paste my admin password in the dialogue box when changing password. I have to do this manually and it does recognize the password?

When using initial login for admin It will let me paste it in successfully?

Your help would be greatly appreciated. PS BTHub6

Re: copy and paste password

licquorice — Fri, 25 Jun 2021 16:46:44 GMT

Why do you keep changing the admin password?

Re: copy and paste password

Manta_Ray — Fri, 25 Jun 2021 17:03:40 GMT

My Hub is under daily attack from a neighbour.

Re: copy and paste password

Manta_Ray — Fri, 25 Jun 2021 17:09:24 GMT

Error in first message. Should have read

"is there a way I can paste my admin password in the dialogue box when changing password. I have to do this manually and it does NOT recognize the password?

Re: copy and paste password

Devon_Dave — Sun, 27 Jun 2021 06:54:34 GMT

Why do you suspect your neighbour has access to your WiFi?

Which password are you changing the admin one or wireless?

Re: copy and paste password

NeilO — Sun, 27 Jun 2021 08:40:41 GMT

Hi @Manta_Ray I'm not 100% sure what you're trying to do but if you've forgotten the admin password on the Hub a factory reset will change it back to the default one shown on the back of your Hub.

Thanks

Neil

Re: copy and paste password

gg30340 — Sun, 27 Jun 2021 09:45:01 GMT

I have merged your previous posts as they all seem to be related to what you perceive to be happing and it may give an insight to those that are trying to help.

Re: copy and paste password

Manta_Ray — Sun, 27 Jun 2021 12:02:08 GMT

I am changing both passwords. Admin and Hub. Do I need to change both or will hub password be suffice?

Re: copy and paste password

gg30340 — Sun, 27 Jun 2021 12:09:57 GMT

If the "hacker" has both you will need to change both. If the hacker only has one you need to change that one. If you don't know which if any the hacker has you should change both.

Re: copy and paste password

Manta_Ray — Sun, 27 Jun 2021 12:21:24 GMT

Thanks for reply, I believe that high-end hacking software is being used, so 2 passwords are easy to solve. Admin and Hub it is then.
Thanks.

Re: copy and paste password

gg30340 — Sun, 27 Jun 2021 12:27:52 GMT

Beaware that any wireless devices of yours will be disconnected until you enter the new wireless password to allow them to connect.

Re: copy and paste password

Manta_Ray — Sun, 27 Jun 2021 12:31:43 GMT

I'm getting a lot of practice now and it's a fairly quick job to do.