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Wifi Cuts out Several Times Each Day

XK2020 — Sat, 19 Jun 2021 22:56:47 GMT

I am a BT Fibre customer and my home wifi cuts out several times each day. When I was watching STV player on my TV, the wifi cut out quite a few times when no other devices at home were using wifi. The same issue occurs when I am in the middle of Microsoft Teams meetings, the wifi sometimes just disconnects from my laptop mid-meeting and I have to manually reconnect.

Re: Wifi Cuts out Several Times Each Day

imjolly — Sun, 20 Jun 2021 08:57:01 GMT

which hub version do you have?

have you tried using a wifi analyser on your phone and finding best/least congested channels and then manually select these channels in your hub?

Re: Wifi Cuts out Several Times Each Day

TimCurtis — Sun, 20 Jun 2021 09:16:26 GMT

@XK2020

Various possibilities:-

Automatic wifi channel selection is switched on & it's changing channels, if so use an analyser to find the least used channel(s). inSSider will work on a windows PC .

Smart setup is switched on which might do the same , if so switch it off.

Faulty device.

Also unless you have a SmartHub 2 then splitting the 2.4 & 5ghz SSID names is well worthwhile doing.