This topic

Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 13:28:36 GMT

I was mis sold a fibre 1 package. I was told i would have a guest network on the router, it doesn't.

A was also promised that i would be able to receive some support for non BT products. which appears to also be untrue.

Its been a pretty bad experience with BT so far. I've got to be honest.

I am changing from Virgin because of moving and don't have Virgin in the new place.

Does anyone have a suggestion for alternative routers with guest network for Fibre 1?

Range and reliability is key.

I just want the safety of having a truly isolated guest network

Re: Alternative router with guest network for Fibre 1?

Keith_Beddoe — Wed, 23 Jun 2021 14:28:11 GMT

@MisSold1

Try TP-Link AC1200 Wireless Dual Band VDSL/ADSL. I assume you have a VDSL connection.

https://www.tp-link.com/uk/service-provider/dsl-router/archer-vr400/

Guest Network	2.4GHz guest network, 5GHz guest network

Re: Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 14:37:49 GMT

Thanks for the recommendation

It's a slow 50mbps FTTC connection that I have.

Is that called VDSL?

What do I search for to make sure I get the correct router? Are there any that BT recommend or support

Re: Alternative router with guest network for Fibre 1?

licquorice — Wed, 23 Jun 2021 14:42:54 GMT

Yes, that is VDSL. Just make sure any device you get is a VDSL modem/router.

BT don't recommend or offer support for any third party routers, but there is plenty of advice available here on the forum.

Re: Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 14:56:55 GMT

also if I get a new router.. Do I just plug it in and it works. Or do I need to tell BT so it can be activated to work on my internet connection?

Re: Alternative router with guest network for Fibre 1?

licquorice — Wed, 23 Jun 2021 15:01:17 GMT

No need to tell BT. You will need to configure it with the generic PPPoE login details which are Username bthomehub@btbroadband.com and password BT

Re: Alternative router with guest network for Fibre 1?

RobbieMac — Wed, 23 Jun 2021 15:05:26 GMT

@MisSold1 wrote:

also if I get a new router.. Do I just plug it in and it works. Or do I need to tell BT so it can be activated to work on my internet connection?

Hi @MisSold1

Welcome to the Community and thanks for your post!

I'm sorry for the incorrect info you've been given. The Smart Hub does not have a "guest" network function. Also we aren't able to offer advice on non BT products.

We do send you the hub to use the service. If you want to use a third party router that is entirely your own choice. We can't offer support on that though I'm afraid. It's not as simple as "plug and play". You'll need to make some changes and the guys I'm sure will follow up to confirm what they are.

**Edit** Thanks @licquorice

All the best,

Robbie

Re: Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 19:30:03 GMT

Thanks

Yeah the BT shop has an alternative ADSL router. I assume that also comes with no support.

@ anyone

Are there any suggestions for a router with good range and reliability? I've always used the Virgin media router where I am now. I've never had to buy a router before.

Amy suggestions welcome

Re: Alternative router with guest network for Fibre 1?

licquorice — Wed, 23 Jun 2021 19:53:16 GMT

You need a VDSL modem/router not an ADSL router as already stated.

There is no need for support from BT, it will be rarely needed and, as already stated, you will get good support from this forum.

The device recommended by @@Keith_Beddoe will be eminently suitable. Unless you have the need for a high speed LAN to stream from a NAS for example, there is no need to spend a fortune on a router with very fast WiFi as the limiting speed will be your 50M broadband speed.

Re: Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 20:18:11 GMT

Thanks

VDSL got it 🙂

Yeah I an hoping there will be a faster roll out soon. But I suppose I can get a different bit of kit then

Of I'll check out the suggested router

Re: Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 20:55:50 GMT

Also if buy and switch to a new router.

Will I be able to easily switch between the two routers (for testing) or will I always have to call up BT to tell them which router I'm using so it works for the internet?

Re: Alternative router with guest network for Fibre 1?

licquorice — Wed, 23 Jun 2021 21:02:56 GMT

The router you use is of no interest to BT and nothing needs to be configured by them. You can switch away to your heart's content but be very careful of upsetting DLM. Interruptions to your service by swapping routers around makes it look as though you have an unstable line which DLM attempts to stabilise by reducing your speed. Do not switch between devices any more than once or twice a day if you want to maintain speed.

Re: Alternative router with guest network for Fibre 1?

MisSold1 — Wed, 23 Jun 2021 21:07:11 GMT

Thanks yeah I don't want to go lower than 50mbps in the gigabit era.

So yeah not to much messing about.

I'll get the archer router.

Thanks everyone