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Ping spikes whilst using video streaming services

RyanC95 — Fri, 25 Jun 2021 22:17:58 GMT

Hi,

I've been experiencing regular ping spikes whenever I'm playing a multiplayer game and someone else at home is using Netflix, Amazon etc.

I can see from many forum posts that this appears to be a recent and well known issue, I was wondering if this issue is being looked into and if there are any work arounds at the moment.

Re: Ping spikes whilst using video streaming services

DavidM — Sat, 26 Jun 2021 10:15:16 GMT

Hi @RyanC95 and welcome to the community.

Thanks for posting. I'm sorry you're seeing ping spikes etc. Can you just confirm how you're connecting and what service you have i.e. full fibre etc?

Cheers

David

Re: Ping spikes whilst using video streaming services

RyanC95 — Sat, 26 Jun 2021 13:34:19 GMT

Hey David,

I use a WIFI connection mainly but I have tested a wired setup but still experienced ping spikes whenever someone was watching any shows and we have fibre broadband (VDSL) using the Smart Hub 1 as our router.

Re: Ping spikes whilst using video streaming services

DavidM — Sat, 26 Jun 2021 13:53:21 GMT

Thanks for checking that @RyanC95 .

Are you using any powerline adaptors or ethernet switches? Can you post some router stats?

Cheers

David

Re: Ping spikes whilst using video streaming services

RyanC95 — Sat, 26 Jun 2021 17:42:05 GMT

Currently I have a Netgear EX8000 extender in my room to help with my WIFI but I don't use any other hardware at the moment. I was looking into buying a powerline adaptor but didn't want to make a purchase just yet in case it didn't solve the issue.

I posted some screenshots of the technical log if that's what you needed but if there's anything else you'd like me to show then let me know.

Cheers.

Re: Ping spikes whilst using video streaming services

NeilO — Sat, 26 Jun 2021 18:01:37 GMT

Hi @RyanC95 we've seen wifi extenders, ethernet switches and powerline adapters causing these symptoms before. Is it possible for testing purposes to connect directly to your Hubs wifi or with a direct ethernet connection and check to see if the same issue occurs when streaming?

Thanks
Neil

Re: Ping spikes whilst using video streaming services

RyanC95 — Sat, 26 Jun 2021 18:12:11 GMT

Sure no problem I'll test it out and let you know how it goes.

Re: Ping spikes whilst using video streaming services

Dougall — Sat, 26 Jun 2021 18:44:40 GMT

I have had the same problem with ping spikes for months and i am connected wired from my smart hub 2, had a tech guy out the other day who fitted some internet plug ins, but still getting latency issues

Re: Ping spikes whilst using video streaming services

RyanC95 — Sat, 26 Jun 2021 18:49:52 GMT

Hi again,

So I turned the extender off and gave it a go but unfortunately the problem still persisted, I put a screenshot below showing the large spikes when I tried it.

Re: Ping spikes whilst using video streaming services

Keith_Beddoe — Sat, 26 Jun 2021 19:22:06 GMT

The answer is not to stream video the same time as you are gaming. Streaming services use a lot of download and upload bandwidth, and that will affect network performance.

Re: Ping spikes whilst using video streaming services

Dougall — Sat, 26 Jun 2021 19:41:49 GMT

Never had a problem streaming and gaming before. My son moved out a year ago, we both were gamers and the missus watched netflix without any problem. Also i get latency issues still when theres nothing else connected

Re: Ping spikes whilst using video streaming services

RyanC95 — Sat, 26 Jun 2021 19:45:03 GMT

Oh right well that ain't a viable solution and I never seemed to have these issues until around 2018 - 2019.

Not much that can be done about it then I suppose, bit of a shame.

Re: Ping spikes whilst using video streaming services

Dougall — Sun, 27 Jun 2021 13:18:17 GMT

Hi ryan, i tried this today. Gone into my router settings and turned off all wifi and used a wired connection, connected both my smart tv running netflix and xbox running fifa. (fifa on xbox is where i have alot of latency issues) It run spot on no problem what so ever. Also checks connection between outside to router. I used the browser on xbox for hub settings and tried just using 2.4ghz or 5ghz and although the 2 things was running, plus missus on facebook it seemed more stable than before. Little connection stutters but no means like i have had prevously where ping spike going to nearly 300 or 400. Like previous posts on other issues maybe just try and use one 2.4 or 5ghz.