This topic

BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 07:31:26 GMT

I was recently persuaded to upgrade to Halo 3 and received a new router/hub and one disc.

Previously I had 3 Whole Home discs connected to the old router dotted about the house. I’ve now found that the new router and one disc are not providing as good a reach/download speed. Can I connect one of the Whole Home discs or are they incompatible devices?

thanks

Re: BT Halo and Whole Home Discs - Compatible??

Keith_Beddoe — Sun, 27 Jun 2021 08:07:32 GMT

@js246

Just connect the white disks as before, with one connected to an Ethernet port on the home hub, and do not use the black one, as the two systems are incompatible.

You can use all three white disks as before, in the same locations.

Re: BT Halo and Whole Home Discs - Compatible??

Anonymous — Sun, 27 Jun 2021 08:16:17 GMT

You may also find that you have two wireless networks: one mesh system created by the Whole Home WiFi and another from the HomeHub.

Apparently there are ways to merge them into one network, but I could never get them to work properly so turned off WiFi on the HomeHub. I put the "master" WHW disc close to the Hub and experimented with the locations for the other two.

Re: BT Halo and Whole Home Discs - Compatible??

NeilO — Sun, 27 Jun 2021 08:30:52 GMT

Hi @js246 Welcome to the community and thanks for posting. The discs are unfortunately incompatible but as you have Halo 3, you can request up to two extra discs individually via the online troubleshooter or by speaking to one of our advisors. Our systems will help us understand where you need the signal and if an extra disc will help.

Thanks
Neil

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 09:03:26 GMT

Thanks Keith - in another response I’ve been advised to order more ‘black’ (Halo) discs and use those instead?

I thought the white (WH) discs were ‘daisy chain’ and the Halo were ‘mesh’ but don’t really understand the difference tbh.

Jeanne

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 09:05:40 GMT

Thanks Neil - another response says to use the 3 white WH discs instead?
Are they different? Thought WH were daisy chain and Halo were mesh - which is better with latest router?
Also, how do I order more discs ? I went on troubleshooter and because I’m connected it didn’t give me any option to order more?
Thanks

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 09:06:55 GMT

Thanks Paul - just trying to clarify which discs to use now!

Re: BT Halo and Whole Home Discs - Compatible??

NeilO — Sun, 27 Jun 2021 09:22:13 GMT

@js246 both types of discs use wifi mesh and you'll have to use one or the other as they won't work together. As you're paying for Halo 3 which comes with a wifi guarantee I'd recommend sticking with the black discs. The black discs are designed to work with your Home Hubs wifi as it links into the same mesh network.

I can help you order another black disc if you'd like and will send you a private message so you can send over your details to the moderation team.

Thanks
Neil

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 09:23:10 GMT

Perfect, yes please Paul!

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 13:54:04 GMT

Sorry - was meant for moderator/Neil!

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 13:55:32 GMT

Hi - get my details OK?
Thanks
Jeanne

Re: BT Halo and Whole Home Discs - Compatible??

NeilO — Sun, 27 Jun 2021 14:42:56 GMT

@js246 Yes they're in our queue now, we should be in touch with you tomorrow.

Thanks

Neil

Re: BT Halo and Whole Home Discs - Compatible??

js246 — Sun, 27 Jun 2021 17:05:26 GMT

@NeilO - thank you!

Re: BT Halo and Whole Home Discs - Compatible??

RobbieMac — Fri, 09 Jul 2021 12:43:53 GMT

Hi @js246

Thank you for taking the time to chat with me again today.

I am really pleased that the additional Complete Wi-fi disc has helped improve the Wi-fi connection in your home. As things are sorted I'll go ahead and close this off from here, as agreed.

Have a great weekend 😊

All the best,

Robbie

Re: BT Halo and Whole Home Discs - Compatible??

Daddycool2020 — Tue, 01 Nov 2022 20:18:51 GMT

Hi Neil wounder if you can help I upgraded to halo 3 and received one disc the problem i have one disc is not enough in my property as I live in a 3 floor apartment is there any way I can get any more disc at all to help my signal on top floor and middle floor please thank you chris

Re: BT Halo and Whole Home Discs - Compatible??

JohnC2 — Wed, 02 Nov 2022 09:21:15 GMT

Hi @Daddycool2020, welcome to the forum.

Follow the steps on the Broadband trouble-shooter and if you've still got wi-fi issues we'll send you an extra disc. Or call us 0800 800 150 and our help team will help you with this request.

Cheers

John

Re: BT Halo and Whole Home Discs - Compatible??

Daddycool2020 — Wed, 02 Nov 2022 22:15:25 GMT

Hi sorry to bother you I do have one other issue with my Internet when I test my hub signal it keeps comeing up with poor signal I have tryed moving my hub in so many different places and still hasn't made no change at all this is with my smart hub 2 aswell plus I've just changed over to halo aswell to improve this issue and problem which is no difference at all thank you chris

Re: BT Halo and Whole Home Discs - Compatible??

RobbieMac — Thu, 03 Nov 2022 08:24:41 GMT

Hey @Daddycool2020

Thanks for posting back!

I am sorry for the problems you're having with your broadband. Give my colleagues in the helpdesk a shout this morning on 0330 1234 150 and one of the team will be happy to help you out. They'll also arrange an extra disc if needs be.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie