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My BT App, Smart Hub 2 losing device wi-fi access

adamwoody — Mon, 28 Jun 2021 13:20:33 GMT

I have the Smart Hub 2 v0.26.04.04227-BT
I am using the My BT app on android.
Trying to setup wi-fi access controls using the App but they save and are then forgotten seconds later.
I have tried creating a group and doing things that way and also just for the device (an XBOX).
The settings sometimes display on the hub home page (http://192.168.1.254/bt_access_control.htm) but not for long.
It's driving me mad, any suggestions welcome.
The XBOX is connected via wi-fi, I have been able to add a cabled device to the access control and it seems to remember the settings - so wi-fi related?
I have tried disabling the 5ghz wifi but makes no difference.

Re: My BT App, Smart Hub 2 losing device wi-fi access

JohnC2 — Tue, 29 Jun 2021 15:36:06 GMT

Hi @adamwoody, welcome to the forum and sorry that you are having a problem with the access controls.

Please would you try a Factory Reset on your hub and see if that resolves the issue.

Cheers

John

Re: My BT App, Smart Hub 2 losing device wi-fi access

adamwoody — Wed, 30 Jun 2021 09:45:34 GMT

Thanks, I had tried a factory reset. I have cabled the XBOX in for now as the app doesnt lose the device unless its on wi-fi. Which is rubbish but ok for now.

Re: My BT App, Smart Hub 2 losing device wi-fi access

JohnC2 — Wed, 30 Jun 2021 10:16:00 GMT

Hi @adamwoody, thanks for trying that and sorry it didn't help. Glad you got it set up wired and that it's working ok for you for now.

cheers

John