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Broadband

Paulinebryant13 — Tue, 29 Jun 2021 19:27:50 GMT

My WiFi keeps disconnecting my my sky Q boxes and TV this has happen a various amount of times since the bad weather last week. It’s become a daily occurrence and sometimes I can’t even connect my sky Q box.

Re: Broadband

imjolly — Tue, 29 Jun 2021 21:32:08 GMT

have you turned of smart setup

Turn Off smart setup

Try changing the 2.4/5ghz channels in your hub from auto to specific channels and you use either 44 or 48 for the 5ghz network and not 36 which is used by sky q

Re: Broadband

Paulinebryant13 — Wed, 30 Jun 2021 05:08:48 GMT

Hello , how do I change the settings in the hub?

Re: Broadband

DavidM — Thu, 01 Jul 2021 16:27:39 GMT

Hi @Paulinebryant13 and thanks for posting.

If you click on the highlighted link in @imjolly post it will show you how to make the required changes.

Cheers

David