https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169942#M1232555 <P>Yes I am and using a BT internet log in details</P> Thu, 01 Jul 2021 18:06:06 GMT Gerald1972 2021-07-01T18:06:06Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169854#M1232551 <P>Every time I try to log in BT WiFi app I get this message please help</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20210701-112630.png" style="width: 720px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/73673i831B0F1E004A4D19/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20210701-112630.png" alt="Screenshot_20210701-112630.png" /></span></P><P> </P> Thu, 01 Jul 2021 10:28:54 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169854#M1232551 Gerald1972 2021-07-01T10:28:54Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169918#M1232552 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/291864">@Gerald1972</a>&nbsp;and welcome to the community.</P> <P>I'm sorry you're having problems with the WiFi App. Have you tried deleting and reinstalling? Try&nbsp;<A href="https://www.bt.com/help/broadband/learn-about-broadband/bt-wi-fi/getting-started-with-the-bt-wi-fi-app" target="_self">Getting started with the BT Wi-fi app</A>&nbsp; and let me know how you get on.</P> <P>Cheers</P> <P>David</P> Thu, 01 Jul 2021 16:18:06 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169918#M1232552 DavidM 2021-07-01T16:18:06Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169925#M1232553 <P>I have tried that a few times and it is still the same message&nbsp;</P> Thu, 01 Jul 2021 16:55:54 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169925#M1232553 Gerald1972 2021-07-01T16:55:54Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169940#M1232554 <P>Are you the BT Broadband account holder and using your BTID to log on or if you are not the BT Broadband account holder are you using the account holder's BTID?</P> Thu, 01 Jul 2021 17:57:02 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169940#M1232554 gg30340 2021-07-01T17:57:02Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169942#M1232555 <P>Yes I am and using a BT internet log in details</P> Thu, 01 Jul 2021 18:06:06 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-app/m-p/2169942#M1232555 Gerald1972 2021-07-01T18:06:06Z