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Netgear R7000 Fresh Tomato not connecting to FTTP

Goring — Fri, 02 Jul 2021 10:44:10 GMT

Hello! Bit of a networking novice so I hope someone can help, after extensive googling has failed.

Ive had the netgear R7000 for around 2 years working on virgin fibre and for the last year working on my FTTP.

I’ve recently decided I want to use a VPN for all my home traffic and rather than use VPN apps everywhere I would “simply” install new firmware to my router and get the VPN up and running. Unfortunately I’m more so up and crawling.

I cannot for the life in me get the router to connect to the ONT (Huawei 1 port), it cannot establish a WAN ip.

Ive tried changing the IP of the router. And logging in using PPoE and it still fails to connect.

Is there something basic I’m missing?

Thanks

Alex

Re: Netgear R7000 Fresh Tomato not connecting to FTTP

licquorice — Fri, 02 Jul 2021 10:55:55 GMT

Have you re-entered the PPPoE username and password after upgrading the firmware?

bthomehub@btbroadband.com and BT

Re: Netgear R7000 Fresh Tomato not connecting to FTTP

Goring — Fri, 02 Jul 2021 10:58:08 GMT

Hi, yes I tried that and I still get nothing. Am I right in thinking it would acquire a WAN IP if the username and login worked correctly?

Re: Netgear R7000 Fresh Tomato not connecting to FTTP

licquorice — Fri, 02 Jul 2021 11:00:02 GMT

Yes.

If it was working ok previously, it would seem to indicate you have borked the router with the upgrade.

Re: Netgear R7000 Fresh Tomato not connecting to FTTP

Goring — Fri, 02 Jul 2021 11:20:04 GMT

The strange thing is the router never asked for login details with netgear genie software. I’m going to have to try power cycling everything and try again.