This topic

HH6 used as WAP doesnt allow internet connection

Aok — Fri, 23 Jul 2021 17:17:29 GMT

I have set up an HH6 as a WAP to the router which is also a HH6. I followed instructions to:

1) factory reset "slave" WAP

2) Connected to WAP and changed is IP Address to outside the range of the router and switched of DCHP.

For a couple of weeks I was able to connect iphones to the WAP and got wifi. I didnt have as much luck with android devices. Then all off a sudden, everything stopped working. I use powerline to connect the WAP to the router.

I followed 1) and 2) above and reset the powerline connectors but I am not getting internet. I have checked that the WAP is connected to the router. I can connect to iphone to WAP by Wifi but I dont get the internet. The iphone appears to use MAC address ("private address") to connect (it is what I see on the on router). The iphone status is shown as "Disconnected" and the IP address says "IP address: This device either does not support or is not configured for IPv4 addressing." The iphone has an Automatically assigned IP address that is not consistent with what the WAP or router should be giving out and the Router info is empty. My router and WAP have IPV6 status Enabled. Only the router has "IPv6 network status: Enabled". Could there be a problem becasue WAP doesnt have IPv6 network status enabled?

I tried giving the iphone a static IPV4 address manually. Whilst this does connect to the WAP. I still dont get any internet.

Any thoughts or suggestions welcomed. Happy to try and provide additional information if it will help. Its seems odd that it worked and then stopped working.

Re: HH6 used as WAP doesnt allow internet connection

licquorice — Fri, 23 Jul 2021 18:26:15 GMT

You appear to have lost connectivity between the 2 hubs.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Fri, 23 Jul 2021 18:52:01 GMT

I thought this too but the router page shows that the WAP is connected.

Re: HH6 used as WAP doesnt allow internet connection

licquorice — Fri, 23 Jul 2021 19:39:16 GMT

I wouldn't trust that. Can you connect to the wap management page whilst connected to the main hub and vice versa?

Re: HH6 used as WAP doesnt allow internet connection

TimCurtis — Sat, 24 Jul 2021 08:49:39 GMT

I'd turn off the private addressing on the iPhone & any other Apple devices as this can cause issues on users home wifi.

Not a factor here I suspect but should be done anyway.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sat, 24 Jul 2021 09:37:46 GMT

I had turned off private but that didnt work either. There is an Automatic IPv4 address applied but its outside of the range that the router is supposed to allocate - its not in my network.

Thanks

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sat, 24 Jul 2021 09:57:38 GMT

With a laptop connected via ethernet to the router I can connect to the WAP management page and the router management page whilst connected via .

With the laptop connected via wifi to the WAP I can connect to the WAP management page but not the router management page. With the laptop connected via wifi to the router I can connect to the router management page but not the WAP management page.

Re: HH6 used as WAP doesnt allow internet connection

licquorice — Sat, 24 Jul 2021 11:21:32 GMT

That's weird. I can only suggest a factory reset of both devices and start again.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sat, 24 Jul 2021 11:24:28 GMT

Thanks. I will try that.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sun, 25 Jul 2021 10:33:37 GMT

A couple of questions/thoughts.

The 2 HH6 have different firmware settings. The router is connected to "telephone line" and will get firmware updates. The WAP isnt so has never had an update. Could this cause an issue?

If I do a factory reset, I assume that the router will revert to its factory set reset firmware until it gets the latest firmware update at some point.

Re: HH6 used as WAP doesnt allow internet connection

licquorice — Sun, 25 Jul 2021 12:39:53 GMT

It won't be a firmware version problem.

A factory reset doesn't change the firmware version, there is only ever one version of firmware on a hub, the latest received.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sun, 25 Jul 2021 13:25:19 GMT

I have done a factory reset on the router and now my apple devices are getting wifi when connected via the WAP. Appears it my have been that this sorted the DHCP problem - though it could be another problem that got sorted.

The first android device I tried hasnt managed to obtain an IP address. Not sure if I should set this up manually. If I do, should I enter the WAP or the router id if asked for a router id?

Not sure if this means that I need to do a factory reset on a regular basis.

Progress made. Many thanks for the suggestions.

Re: HH6 used as WAP doesnt allow internet connection

licquorice — Sun, 25 Jul 2021 14:03:21 GMT

You shouldn't need to set up Android devices manually, but if you do, use the router IP address (192.168.1.254) as the gateway not the WAP.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sun, 25 Jul 2021 14:54:08 GMT

After 2-3 hours working on apple devices its gone wrong again. The WAP is connected to router and the apple device to the WAP but no internet.

Looks like this isnt going to work as nothing I am aware of in the last 2 hours happened that should have made this stop working.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Sun, 25 Jul 2021 16:13:22 GMT

I did a factory reset on router. WAP connected to router and device to WAP. No internet. So looks like reboot isnt necessarily a solution.

Re: HH6 used as WAP doesnt allow internet connection

TimCurtis — Mon, 26 Jul 2021 08:00:01 GMT

@Aok

Not a Powerline issue is it? Have you tried resetting them?

Re: HH6 used as WAP doesnt allow internet connection

Aok — Mon, 26 Jul 2021 08:53:05 GMT

I dont think its powerline issue as I can access the WAP and Router management pages and see that they each have the other as one of the devices.

I have also reset router, WAP and powerline plugs as well as forgetting networks and starting again on mobile devices. I have also restarted mobile device.

I have tried to set up a manual IP address. However even with this, I dont get internet.

At a loss for what to try. It just appears unreliable to use HH6 as WAP with HH6 router (but then it wasnt built to be a WAP so perhaps asking too much of it).

Thanks

Re: HH6 used as WAP doesnt allow internet connection

licquorice — Mon, 26 Jul 2021 09:02:20 GMT

There should be no reason that the Hub6 cant be used as a WAP, I've used both HH5 and SH2 as WAPs connected via TP Link powerline adapters with no problems at all.

Just one point to clarify, don't give the WAP the same SSID as the main hub.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Mon, 26 Jul 2021 09:32:31 GMT

The WAP and Router have different SSID.

I am glad to hear that they do work. What is infuriating is that I can see on the WAP and Router page the apple device that I have connected as being active. The apple device has to have a manual IP address which I have set to be outside of the DHCP range of the router; I dont get a IP address automatically. But still no internet.

Any suggestion welcomed.

Re: HH6 used as WAP doesnt allow internet connection

Aok — Mon, 26 Jul 2021 10:52:14 GMT

Does the following information give any ideas for a solution or even what the problem may be?

The WAP and router page say they are connected to each other. From my apple device I connect to the WAP. I can ping the WAP. I can also ping from the apple device to a laptop connected to the router .

The router page does say that the apple device is connected to it. BUT I cant get a ping from the apple device to the router!