This topic

Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 09:31:30 GMT

have set up a new website for a local charity on Linux hosting (won’t mention hosting company) after provisioning couldn’t access the site using any device ( iOS or win 10) on my network Wi-Fi or Ethernet (error 404 and nginx under the 404 )

Could access the site solely via mobile data

so cleared every cache flushed DNS, changed DNS servers reset networking - still no joy

tried via VPN - bingo site accessed

so reset router to obtain a new IP address ( a new one was allocated) - no joy

Ran my VPN and site seen

I can access any other site without the VPN

the hosting company flatly denies they’re blocking the site which seems logical, so the only assumption I can make is somehow BT is blocking that particular website IP address

does anyone have any ideas on how to get BT to unblock a specific address please ?

thanks in advance

Re: Cannot access my own uk website except via VPN

ozsat — Sun, 25 Jul 2021 10:04:00 GMT

It could be a DNS issue - what is the website address?

Re: Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 10:07:06 GMT

thanks for replying

www.formbycivicsociety.org.uk

or do you want the IP address ?

it’s fine with VPN ( set as UK location) turned on

turned off no access no matter what browser I use including freshly downloaded and installed opera

Re: Cannot access my own uk website except via VPN

TimCurtis — Sun, 25 Jul 2021 11:06:08 GMT

@Unbelievable

On my PC using google dns servers no problem, on my iphone using OpenDNS (from my router) can't get it but over BT 4G no problem.

Any help?

Re: Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 11:23:54 GMT

Hmmmm

even weirder than my access

4G yes

anything via router unless using VPN No, tried google DNS on my Ethernet adapter yesterday - no joy

can try again later

Looks like a DNS error somewhere ☹️ But such a weird one

Looks as if dns in HH6 is permanent

thanks - will keep trying - concerning that OpenDNS isn’t working

Re: Cannot access my own uk website except via VPN

ozsat — Sun, 25 Jul 2021 11:41:27 GMT

Using BT here it is not found - but works fine on VirginMedia.

Re: Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 11:57:33 GMT

It’s definitely a BT problem, just had a neighbour ( Bt isp) check the site and they’re getting the 404 message

BT please fix

Re: Cannot access my own uk website except via VPN

gspearson — Sun, 25 Jul 2021 15:22:51 GMT

@Unbelievable For your site I get "An invalid set of parameters has been specified in the url."

Re: Cannot access my own uk website except via VPN

licquorice — Sun, 25 Jul 2021 15:25:22 GMT

The link in the post isn't a direct link to the site in question

Re: Cannot access my own uk website except via VPN

gspearson — Sun, 25 Jul 2021 15:28:23 GMT

@Unbelievable But when I type the address myself I get there. formbycivicsociety.org.uk

Re: Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 15:37:41 GMT

It wasn’t a direct link - just the name of the website

Re: Cannot access my own uk website except via VPN

licquorice — Sun, 25 Jul 2021 15:39:19 GMT

But it appears on the forum as a clickable link.

Re: Cannot access my own uk website except via VPN

gspearson — Sun, 25 Jul 2021 15:44:36 GMT

However, MS Edge offers a warning that the site is "not secure" - not to enter passwords or credit card numbers. I use onedotcom and wordpress and think I had this sort of thing with them but there was a plug-in that sorted it. Probably not a BT problem but either over-zealous browsers or some site design issue.

Re: Cannot access my own uk website except via VPN

licquorice — Sun, 25 Jul 2021 15:44:46 GMT

The text you posted as a link points to https://community.bt.com/t5/Home-setup-Wi-Fi-network/Cannot-access-my-own-uk-website-except-via-VPN/td-p/Www.formbycivicsociety.org.uk

Re: Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 15:45:23 GMT

the hyperlinking is not of my making

the site address is http://www.formbycivicsociety.org.uk

A mate on ee can access via google search and clicking the link

I’ve just checked the above link by copying and pasting into a browser and whilst the VPN is active the site is accessible - turn VPN off and 404

I’m checking with hosting company just in case they are filtering/blocking Bt addresses

Re: Cannot access my own uk website except via VPN

licquorice — Sun, 25 Jul 2021 15:45:59 GMT

@gspearson wrote:

However, MS Edge offers a warning that the site is "not secure" - not to enter passwords or credit card numbers. I use onedotcom and wordpress and think I had this sort of thing with them but there was a plug-in that sorted it. Probably not a BT problem but either over-zealous browsers or some site design issue.

Because it is an HTTP site rather than HTTPS.

Re: Cannot access my own uk website except via VPN

gspearson — Sun, 25 Jul 2021 15:48:17 GMT

@licquorice yes - that was what I had to fix.

Re: Cannot access my own uk website except via VPN

licquorice — Sun, 25 Jul 2021 15:50:48 GMT

I get a 404 using either BT's DNS or Google's DNS. Ok via O2 4G

Re: Cannot access my own uk website except via VPN

Unbelievable — Sun, 25 Jul 2021 15:51:59 GMT

Yep that’s the issue any access via BT as ISP gives 404

Re: Cannot access my own uk website except via VPN

licquorice — Sun, 25 Jul 2021 15:55:14 GMT

Possibly BT is picky about it being an insecure site. Does your hosting company not offer SSL certs for sites?