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Should I upgrade my bt hub 5

Ljs72 — Wed, 28 Jul 2021 09:28:16 GMT

I am on the Halo 1 package and still have my Home Hub 5. Recently I find the broadband drops out, and more annoyingly a device that has been using WiFi fine will lose connection and I have to reboot hub to re-establish.

Is this likely to be caused buy the age of hub, and increased number of devices connected & would buying a new smart hub help with this? I am looking to add a smart TV soon so want a smooth trouble free connection!

Thanks

Re: Should I upgrade my bt hub 5

imjolly — Wed, 28 Jul 2021 09:46:55 GMT

have you tried a factory reset of the hh5 by pressing recessed button on back and holding for 20/30 secs until lights flash

remember to turn off smart setup

as you have HH5 do you have the 2.4/5ghz networks split with different SSID

Re: Should I upgrade my bt hub 5

Ljs72 — Wed, 28 Jul 2021 10:20:13 GMT

Hi, no not tried a factory reset - will do that. How do I turn off smart set up and how do I know if I have 2.4/5ghz network split with different SSID? Sorry, not very tech.

Re: Should I upgrade my bt hub 5

imjolly — Wed, 28 Jul 2021 10:25:07 GMT

have you turned of smart setup

Turn Off smart setup

have you split the networks

Split the networks

Re: Should I upgrade my bt hub 5

licquorice — Wed, 28 Jul 2021 10:30:35 GMT

@imjolly BT in their infinite wisdom have moved the Smart Setup and Band Split urls, those links are no longer correct.

Smart hub information is here now https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Should I upgrade my bt hub 5

imjolly — Wed, 28 Jul 2021 10:40:19 GMT

@licquorice

thanks