This topic

Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 19:42:23 GMT

Hi there,

So I have BT Halo, with a BT Smart Hub 2 and I recently bought the ASUS DSL-AX82U.

The Smart Hub works when connected, however, when I connected the VDSL cable to the router, the status for the connection says "Initialising" and then "Link Down". I did some digging, found out I had to set the connection type to PPPoE, and type in the username and password (which I did) and still the same error has happened. Am I making some sort of rookie mistake, is there an obvious thing I am meant to do? If anyone can assist me with this and have any suggestions, I would be really grateful

EDIT: I have just attached photos of the current router settings. The cable itself, the vdsl, is plugged into the DSL port in the router

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 19:43:30 GMT

Are you sure you are using the right username and password?

bthomehub@btbroadband.com

and BT

Set the VLAN id to 101

Re: Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 19:45:27 GMT

Hi there,

Thank you so much for your reply.

Yes I believe I am. I have tried bthomehub@btbroadband.com with both BT and bt as the password. Also, whilst the picture says that the 802.1q is turned on, it didn't work with it turned off either.

As I am posting, I am going to try different permutations of the username and password, but I did try that, yes.

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 19:48:40 GMT

Did you see my edited post, set VLAN to 101

Re: Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 19:49:50 GMT

Yup, I saw that and changed that as well but nothing unfortunately. If you require any other pictures or screenshots please let me know, I'd be glad to show what more I can

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 19:52:21 GMT

I assume you have normal VDSL broadband and not G.Fast or standard ADSL

Re: Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 19:54:35 GMT

I believe so, though I'm not too sure. How can I find this out?

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 19:59:22 GMT

Post a screenshot from the hub Advanced settings >technical log >information

Re: Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 19:59:55 GMT

From the ASUS router or the BT router, sorry?

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 20:03:30 GMT

From the BT hub

Re: Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 20:09:54 GMT

Please find below:

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 20:12:03 GMT

There's your problem, you have a G.Fast service which the Asus doesn't support. You need the Asus DSL 88U to support G.Fast

Re: Connecting a new router

Joao-Patricio — Thu, 29 Jul 2021 20:17:30 GMT

Ah, aha, fair enough. I got that asus router as it was the only DSL router that was AX. Ill likely return the one I got and purchase the one you suggested in that case.

Thank you ever so much for your help, and for taking the time to reply to me.

Re: Connecting a new router

licquorice — Thu, 29 Jul 2021 20:52:20 GMT

G.Fast is a very niche market and there are extremely few routers with the capability, in fact the 88U is probably about the only one!

One of the Zyxel models does as well I think.

Re: Connecting a new router

TimCurtis — Fri, 30 Jul 2021 09:07:42 GMT

@Joao-Patricio

I'm a firm believer in Asus modem/routers but the DSL-AC88U probably isn't one I'd recommend. I don't think it's been very successful and lacks firmware support , the last being over 2 1/2 years ago.

As @licquorice says Zyxel do one - the Zyxel XMG3927-B50A - which might be worth a look.

Re: Connecting a new router

Joao-Patricio — Fri, 30 Jul 2021 10:01:36 GMT

@licquorice

Thank you so much for your suggestion, and thank you @TimCurtis for the heads up on that. I've been looking into that Zyxel router. I presume that there aren't any Wifi 6 capable routers that would work with G.Fast.

One thing I was wondering, do you know if it would be possible to set up a VPN with that Zyxel router? I want to be able to be at my workplace and be able to VPN into my home network and wake-on-lan my home computer.

If you don't know, then that's fair enough, thought I'd ask.

Re: Connecting a new router

TimCurtis — Fri, 30 Jul 2021 10:15:11 GMT

@Joao-Patricio

The specs say Wake-up-on-Lan is supported & there are Zyxel apps available so I guess that'll work but nothing about VPN. That surprises me TBH but contact Zyxel support for confirmation one way or the other.

Re: Connecting a new router

licquorice — Fri, 30 Jul 2021 10:39:34 GMT

Would you actually need a VPN, just port-forward port 9 to the broadcast address 192.168.1.255 and any devices listening on the LAN should wake.