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Can't access test socket

Vds12 — Thu, 02 Sep 2021 06:13:38 GMT

THis is as far as i can lift the front cover off, so i cant use the test socket.When I lift front cover from master socket 5c mk4 faceplate, it has two wires, one solid orange, second wire solid white. stopping me from removing the front cover, to get access to the test socket.

where are these wires supposed to be?.

Open reach won't come out unless their is a fault. As my connection is active and bt can't see a fault. But I can't access the test socket.

Someone tell me where these wires are supposed to go ?

Edit: could it be that the wires are in the correct place, but they were just not long enough?

Re: Can't access test socket

iniltous — Thu, 02 Sep 2021 07:15:10 GMT

There are on line ‘tutorials’ for the 5c master socket…AFAIK, any extension wiring is connected to the part of the socket that remains on the wall when the bottom section is removed , ( this is the fundamental difference between a 5c and 5a ) so if something is physically connected to the removable panel and stopping it being removed , then that shouldn’t be the case , assuming that there isn’t any OR employees that wouldn’t fit the socket in that way, suggests it’s been bodged by someone else.

Re: Can't access test socket

Vds12 — Thu, 02 Sep 2021 07:21:25 GMT

well, i have seen tutorials, but its hard to find one for a master socket 5c mk4.

I also have only two wires (white, orange)

Can someone show me where to terminate it on the master socket?

Re: Can't access test socket

licquorice — Thu, 02 Sep 2021 07:34:38 GMT

Those will be the incoming line and should be terminated on the rear of the main body of the socket, not the removable faceplate. As @@iniltous says, it has been bodged by somebody

Re: Can't access test socket

Vds12 — Thu, 02 Sep 2021 07:39:41 GMT

where abouts do i terminate it, i understand what your saying so far.

do you have a picture i can use?

Re: Can't access test socket

iniltous — Thu, 02 Sep 2021 07:58:54 GMT

Any interstitial faceplate removes the need for plug type ADSL/VDSL filters , it has 2 sockets one for the router and one for a phone , any extension phone sockets are ( as already stated ) connected to the section that remains on the wall when the socket is disassembled.

AFAIK, a ‘data’ extension can be connected to the mark 4 plate ( this isn’t Openreach responsibility to replace if faulty ) should the householder want the router to be placed somewhere other than at the master socket location , and if a regular phone socket were used then a plug in filter would be needed where the router was sited, so presumably someone has ran a ‘data’ extension and left insufficient length on the cable to allow easy removal, I suspect you are probably being over cautious and it just needs a committed pull to get the panel away , or it’s a complete bodge.

I found an online explanation of the NTE5c with mark 4 faceplate easily ( but are not allowed to link to it )

Re: Can't access test socket

licquorice — Thu, 02 Sep 2021 08:03:14 GMT

Indeed, there are countless tutorials and pictures on the web.