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Broadband cable connection

Tindalriel — Wed, 08 Sep 2021 11:58:43 GMT

My broadband cable does not connect to my Smart hub 2. The connection is red not grey (it is very old) so at this moment in time it is unusable. I have tried to contact BT in all possible ways to no avail. Help please!

Re: Broadband cable connection

imjolly — Wed, 08 Sep 2021 12:03:44 GMT

are you trying to connect phone master socket to hub or the fibre modem to hub like this

Re: Broadband cable connection

licquorice — Wed, 08 Sep 2021 12:12:11 GMT

The colour of the cable us irrelevant, it is the type of connector that matters.

Presumably you previously had an Openreach modem as well as a hub. If this was the case, simply unplug the cable from the modem DSL socket and plug it in the new hub DSL socket

Re: Broadband cable connection

licquorice — Wed, 08 Sep 2021 12:36:49 GMT

Can you be more specific about what you are trying to do and what has changed to require it please?

Re: Broadband cable connection

Tindalriel — Wed, 08 Sep 2021 14:43:50 GMT

Thank you I found an older post of yours 24/04/20 that explained what I needed. I need to buy new cable j11 none of the existing cables I have fit into hub

Re: Broadband cable connection

Tindalriel — Wed, 08 Sep 2021 14:44:33 GMT

Thank you I looked up older posts and found one of yours that helped

Re: Broadband cable connection

licquorice — Wed, 08 Sep 2021 15:01:47 GMT

I'm at a loss to understand why you haven't got an RJ11-RJ11 cable already. Either you had a modem that is no longer needed that would have required an RJ11-RJ11 which you can re-use, or a newer hub that would also have required an RJ11-RJ11