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Unable to connect printer to smart hub

Uziel909 — Thu, 16 Sep 2021 13:02:27 GMT

Recently upgraded my printer to a Brother DCP L2530DW, for some reason it will not connect to my hub.

It keeps saying that the wireless router/access point cannot be detected.

I have turned off firewalls, reinstalled printer software, reset the hub.

Is there a setting on the hub I may have missed.

Cheers and thanks in advance.

Re: Unable to connect printer to smart hub

licquorice — Thu, 16 Sep 2021 13:08:23 GMT

Make sure you have turned off Smart Setup on the hub.

If that doesn't help, temporarily turn off the 5Ghz wireless until the printer has connected and then re-instate it.

I assume you are trying to connect the printer manually rather than via WPS, if not, do so.

Re: Unable to connect printer to smart hub

Uziel909 — Thu, 16 Sep 2021 13:21:47 GMT

Thanks for the quick reply.

Smart assist is off, turned off 5Ghz and it doesn't have a WPS key.

I have tried connecting through the printer itself.

It keeps saying no access point.

Re: Unable to connect printer to smart hub

imjolly — Thu, 16 Sep 2021 13:44:11 GMT

after you turn off 5ghz have you also tried selecting 2.4ghz channel manually instead of auto and also in hub manager change wireless mode from 1 to either 2 or 3

does your printer actually 'see' the hub wireless SSID?