This topic

Connecting cctv

Steviejay1959 — Sat, 16 Oct 2021 11:16:36 GMT

Has anyone had issues connecting ip ptz cctv to broadband through smart phone.My phone finds the camera in wfi section but keeps coming up connect without Internet Didn't have this problem with sky broadband.

Re: Connecting cctv

spile — Sun, 17 Oct 2021 07:01:44 GMT

Does your camera have a static IP address? Your old and new routers could be on different subnets.

Re: Connecting cctv

Steviejay1959 — Sun, 17 Oct 2021 15:14:59 GMT

Camera is on dhcp

Re: Connecting cctv

spile — Mon, 18 Oct 2021 05:42:49 GMT

What happens when you type the IP address of the camera into your browser? If it can’t be seen, try a camera hard reset.

I’d also check with the camera specific forum for your product.

Re: Connecting cctv

Steviejay1959 — Mon, 18 Oct 2021 21:25:08 GMT

I tried the camera IP address in the Web browser it comes up with error cannot connect.I have been in chat with amazon tech support but I think they only know the basics.They have offered to return the camera for repair,but I suspect the just needs to be a bit of tweaking with the hub.As it was fine with sky hub.

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 07:13:36 GMT

What IP address are you using? It will be a different address to when it was connected to the Sky router if it is set to obtain an address via DHCP from the hub.

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 13:39:06 GMT

It is the same address both are on DHCP.

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 13:45:07 GMT

What is the actual address, you are not revealing anything by posting it. How do you know the address of the camera, can you see it in the network devices list of the hub?

As far as I'm aware, Sky use the 192.168.0.xxx subnet whereas BT use 192.168.1.xxx subnet, so if it is DHCP it will have picked up a new address in the BT range and won't be using the address it had with Sky.

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 13:50:01 GMT

192.168.1.100 is the ip address of the camera.

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 14:08:08 GMT

Is it showing in the hub 'My devices' list?

Edit: forgot the basic rule, make sure you have turned off Smart setup on the BT Hub

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 15:25:55 GMT

That's is not anywhere to be seen on the smart setup on the bt hub.No only in the wfi list as pcicam.It always comes up connected without Internet.Hope this helps,haven't been down this root before.

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 15:42:36 GMT

@Steviejay1959 wrote:

That's is not anywhere to be seen on the smart setup on the bt hub.

Not sure what you mean by that, Smart setup is just a setting, there is nothing to view.

Make sure you have you turned off Smart Setup as it causes a lot of problems.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 16:01:08 GMT

It does not show up on the hub page.I know it shows up on YouTube videos but not mine

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 16:24:39 GMT

Which version of the hub do you have and which firmware version?

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 17:36:18 GMT

I have the hub 2 I can't find what firmware version it is.

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 17:41:33 GMT

Does it not have the Smart Setup panel?

Firmware version is found by going to Advanced Settings and then Technical Log

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 17:43:34 GMT

The firmware is VO.27.07.07281-BT

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 17:45:34 GMT

No it is identical to all panels but this panel does not have smart setup.

Re: Connecting cctv

licquorice — Tue, 19 Oct 2021 17:48:33 GMT

Weird. Try a factory reset of the hub. Press the recessed button with a paper clip or pin for about 20 seconds until the lights flash.

Re: Connecting cctv

Steviejay1959 — Tue, 19 Oct 2021 20:26:09 GMT

I have tried that didn't make any difference.