This topic

Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Thu, 28 Oct 2021 20:59:27 GMT

Today I had full fibre high speed broadband installed at home. Everything was ready, my new aerial was working -, Installed by BT - new kit -hub, tV box pro and disk delivered. The BT5 technician turned up early and installed the fibre in my house. Everything was ready to go

I want to locate the TV on the ground floor accessing the router/hub immediately overhead on the floor above where I have my home office. via WiFi. I do this at present using my smart LG tvs on broadband.and using its built in apps.. The difference now is I will be running the full BT package on my TV. Same TV. I was assured by Dundee Customer customer support today that that this use of WiFi js available in my area. It didn't work. It doesn't work. The LG TV can't see the BT box pro, or maybe it is the other way round.

Dundee confirmed they could see my BT box and everything connected to it except not my LG.tv. I could see the WiFi on my tablet and it reported an excellent signal in the same room as the TV. The TV box pro user guide says it can only run WiFi on 5ghz WiFi but I think my TV is capable of that. Maybe the WiFi only works on very specific tvs?

Dundee could not log a call for me because my set up has not yet formally arrived on the system there. Hopefully by tomorrow sometime. Meanwhile anyone got any ideas?If it turns out the new WiFi access to the hu. Doesn't work. I suppose I shall have to consider tacking a run of ethernet down the outside of the house. Which woukd be pretty disappointing.

Re: Bt tv box pro and full fibre cannot see my LG smart tv

licquorice — Thu, 28 Oct 2021 21:08:49 GMT

Turn off Smart Setup on the hub.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Bt tv box pro and full fibre cannot see my LG smart tv

zulu17 — Thu, 28 Oct 2021 21:09:46 GMT

Hi @Rockette

Can I check that you have an HDMI cable that connects your TV Box Pro to your TV ?

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Thu, 28 Oct 2021 21:44:52 GMT

Yes the one supplied in the box with the TV box pro. There are three cables in the TV box pro, a power supply, an HDML cable connecting it to the TV and the aerial connected viathe aerial in socket

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Thu, 28 Oct 2021 21:47:51 GMT

How do I do that? . Bt Tech said he had left it ready to go and I didnt need to do anything to the hub

Re: Bt tv box pro and full fibre cannot see my LG smart tv

licquorice — Fri, 29 Oct 2021 07:04:51 GMT

By following the instructions in the link I conveniently posted

Re: Bt tv box pro and full fibre cannot see my LG smart tv

PaddyB — Fri, 29 Oct 2021 07:41:06 GMT

Hi @Rockette,

Thank you for posting.

The BT TV Pro box would connect by WiFi to your BT Hub downstairs. You would connect the Pro Box by HDMI to your TV. If your TV can't see the Pro box, I would suggest changing the HDMI cable or trying another HDMI port on the TV.

Thanks,

Paddy

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Fri, 29 Oct 2021 08:37:33 GMT

No BT smart set up wizard has appeared in my browser at any stage. Therfore I have no access to it to turn off any function.

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Fri, 29 Oct 2021 09:03:04 GMT

I have now tried 2 different HDMI ports on the LG TV. I noticed a visual of an HDMI port briefly flashed on the tv screen when I plugged it nto the second one on the TV.. Which suggests some contact made. The HDMI cable I am using is the one supplied in the box with the BT TV box pro. I tested the aerial when it was first installed and it ran Freeview OK then - around two weeks ago. My Virgin line is still active for another few days and the LG smart OS can see it OK and open its own apps it using it

The BT hub is upstairs glowing a steady purple and the LG tv is immediately beneath it on the floor below. Tv box glowing purple. Connected to TV as shown in user guide.. At present the Virgin hub is upstairs and communicates fine with the LG tv via WiFi. On the LG settings menu I can see options for both Virgin and BT WiFi. I can switch between them on my tablet. I cannot get the BT tv box pro to "see" my LG tv over WiFi at all - it just registers NO signal.

, works fine to coondct LG smart os to hub via WiFi. The devices are all.on and not malfunctioning. I can see the BT hub via the LG

Re: Bt tv box pro and full fibre cannot see my LG smart tv

garybs29 — Fri, 29 Oct 2021 09:11:29 GMT

If the hub lights are purple then your broadband isn't working

Re: Bt tv box pro and full fibre cannot see my LG smart tv

licquorice — Fri, 29 Oct 2021 09:28:20 GMT

As @garybs29 has said, if your hub is purple, you have no connection.

Its not a wizard, it is an on/off toggle.

It is not visible from a mobile device, you need to access the hub from a laptop/PC.

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Fri, 29 Oct 2021 09:59:57 GMT

Do I have to open a website to do this? This was not mentioned as a requirement by BT at any stage?

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Fri, 29 Oct 2021 10:08:34 GMT

The hub is connected to a wall socket where the fibre enters the house and this has the familiar three green lights I have on my VM router. Flashing as usual. I do not understand why I have to initiate all this. The TV box user guide says I will be prompted for actions needed. So did the BT techie yesterday. There is nothing in the user guide and no one at Dundee CC TS mentioned needing to know and do THIS TO GET IT WORKING.is it normal? As you can tell I am not technical. .

Re: Bt tv box pro and full fibre cannot see my LG smart tv

licquorice — Fri, 29 Oct 2021 10:21:23 GMT

The fibre doesn't enter the house at a wall socket, you should have a fibre modem (ONT) which connects to your Home Hub. The lights on the ONT shouldn't be flashing. The Power light should be on, the LOS light shoukld be off and the PON light should be steady green.

The ONT will look something like this

Re: Bt tv box pro and full fibre cannot see my LG smart tv

Rockette — Fri, 29 Oct 2021 16:14:06 GMT

I do indeed have an ONT modem with green lights, connected to the hub. Upstairs. Downstairs I have my LG smart TV connected to my TV box by an hdmi cable. There is also an aerial from the roof connected to the TV box. And a power source.

BT advance emails you and tells you one item of your choice can be connected on the day I asked the BT techie about connecting up my TV and he looked completely astonished at the suggestion. I imagine he thought he had done his bit connecting the hub. Then he said as I was intend g to use TV box in WiFi mode no configuration was needed. As soon as I plugged everything together, he said, the configuration would start automatically and prompt me as needed. Only of course it did not. Aside from a tiny leaflet about the TV box there was no other literature supplied at all.

In the TV box leaflet it says "the remote Control will automatically pair with the TV box and programme itself to control your TV as well." I thought about it and it was clear the LG tv and tv box were not seeing each other. So I rang LG. The nice young man on the LG hp desk recognised the problem at once. I needed to to tell the TV it had a new device, in my case, tv box at hdmi port 1 and to configure it to work there as effective network device. So on my LG tv remote I pressed the cable icon and a list of connected things dropped down Inc aerial /live and Virgin (previous ISP box) and I selected the Hdmi device option and off it went..i got prompted to answer a few questions but eventually BT tv logo appeared. Maybe LG smart tvs are bit different?