This topic

BT cable connection

alice19 — Fri, 29 Oct 2021 12:49:20 GMT

I’ve recently moved and I’m unsure how to connect my wifi hub to my socket? I have a single master socket and I’ve bought adapters for my supplied cables, but nothing seems to work… I’m not too sure if I just need a different cable or anything?

I’ve added photos of my adapter and cable

Re: BT cable connection

Keith_Beddoe — Fri, 29 Oct 2021 12:48:59 GMT

@alice19

Which BT Home hub do you have?

Re: BT cable connection

alice19 — Fri, 29 Oct 2021 12:50:26 GMT

A BT smart hub

Re: BT cable connection

licquorice — Fri, 29 Oct 2021 12:53:39 GMT

Are you sure your broadband is supposed to be working?

The filter just plugs in the phone socket and the hub DSL socket connects to the squarer socket on the filter.

Is there dial tone on the phone socket?

Re: BT cable connection

alice19 — Fri, 29 Oct 2021 12:57:24 GMT

I got an email saying my internet is now on (as of this morning), but the issue is that none of my cables that fit into the hub, fit into the socket or the micro filters I’ve tried - so I wasn’t sure if I need to buy a different kind of cable

Re: BT cable connection

licquorice — Fri, 29 Oct 2021 13:00:57 GMT

The DSL cable supplied with the hub should fit, it should be an RJ11 - RJ11 cable. Are you sure you aren't trying to use an Ethernet cable which has a slightly larger plug and won't fit.

Re: BT cable connection

Keith_Beddoe — Fri, 29 Oct 2021 13:03:33 GMT

@alice19

You should connect things up as shown below. The thin RJ11 lead connects up from the home hub, to the microfilter which is plugged into your phone socket, no other leads are needed.

Re: BT cable connection

licquorice — Fri, 29 Oct 2021 13:07:52 GMT

An RJ11 is smaller than an RJ45.

RJ45 top picture, RJ11 bottom picture

Pictures are different scale

Re: BT cable connection

alice19 — Fri, 29 Oct 2021 14:46:56 GMT

I’m pretty sure it must be the cable, so I’m gonna try a different one! thank you 😀

Re: BT cable connection

licquorice — Fri, 29 Oct 2021 14:51:02 GMT

An RJ11 plug is approx 9mmx6mm an RJ45 on an Ethernet cable is approx 11mmx6mm.