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Unable to Connect to BT Infinity using TP-Link Archer VR400

jruddy99 — Tue, 02 Nov 2021 17:58:44 GMT

I have finally had enough of my HH5 reliability (or lack thereof), and after some research invested in a new TP Link Archer VR400 modem router. Many reviews highlighted how easy it was to set up.

Except of course, its not. Despite entering the same username and password (bthomehub@btbroadband.com pw blank) as is on my HomeHub, the TP-Link refuses to connect to the broadband.

Its not the connection, as when I put the cable back into the HomeHub, it connects. Unplug and pop it into the back of the Tp-Link, and it fails to connect.

Any suggestions before I return the router as faulty?

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

licquorice — Tue, 02 Nov 2021 18:00:45 GMT

Did you select BT VDSL from the drop down list at the start of the wizard?

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

jruddy99 — Tue, 02 Nov 2021 18:11:12 GMT

Yes - I made that mistake first off, then corrected it!

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

licquorice — Tue, 02 Nov 2021 18:22:28 GMT

Did you factory reset the TP Link before making the revised setting? If not, it's worth trying and starting again.

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

jruddy99 — Tue, 02 Nov 2021 18:35:51 GMT

Will try that later and report back.

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

Dode — Tue, 02 Nov 2021 19:38:49 GMT

In the isp list it should have BT_VDSL. At least it did with mine. I don't even remember having to put in a password.

Re: Unable to Connect to BT Infinity using TP-Link Archer VR400

jruddy99 — Wed, 03 Nov 2021 08:07:56 GMT

Did that last night and it worked! Thanks!