This topic

New Smarthub2 and WDMYCloud connectivity

newja — Thu, 04 Nov 2021 21:41:46 GMT

I am not highly tech savvy so please, anyone offering any help, can you tell it to me like you are telling your Mom, or your Nan if your Mom is tech savvy!

I have a 2 TB WDMyCloud personal storage which has happily been attached to various BT wifi hubs for many years. Now I have the all new smarthub2 and have reconnected it. Whilst the Hub can see that it is connected to “something” it does not know what it is and it is shown on the hub homepage as being an unconnected devide.

How can I gain access to my drive? Is it simple, will I be able to do it?

Thanks in advance…

Part B, if I cannot gain access then how can I simply “see” my data on the WDMYCloud so that I can copy it off and put in on SSD storage? I have a laptop with an ethernet port (how lucky am I!) but understand from reading posts that half make sense to me that it will not simply show up as a device…

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Thu, 04 Nov 2021 22:09:13 GMT

It shouldn't be any different to when it was connected to previous hubs.

Have you mapped it to a drive letter?

Open Windows File Explorer, right click on the 'Network' icon and then click on 'Map network drive'.

In the dialogue box that opens, choose which drive letter you want to map the drive to and then enter the folder as

\\192.168.1.254\usb1

it will then appear in File Explorer as that drive letter.

Re: New Smarthub2 and WDMYCloud connectivity

newja — Thu, 04 Nov 2021 23:04:51 GMT

It is connected via ethernet cable, there is nothing plugged in the usb port of the hub?

the NAS was already mapped and I tried to remap it - this was when I discovered that it is not connected - well, it is plugged in but the network cannot see it

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Fri, 05 Nov 2021 07:33:04 GMT

Ah, ok, I assumed it was just an external drive rather than a proper NAS.

Turn off Smart Setup on the hub. https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: New Smarthub2 and WDMYCloud connectivity

newja — Fri, 05 Nov 2021 08:17:39 GMT

hi, thanks so much for taking the time to reply to me. i got up with speed and excitement when i saw this suggestion. But no go i am afraid 😞 i have restarted all devices with the smart setup off (and the setting saved) and plugged the NAS into a different ethernet pot but there is no change - in fact insofar as the BT hub is concerned the NAS is still plugged into port2 but has no connection. It is odd because it has not worked at all with the new hub which has been in for 5 days now, yet the hub knows it is connected (or was connected) to port 2 but says it is not connected.

I wonder what to try next....

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Fri, 05 Nov 2021 08:23:56 GMT

Try a factory reset of the hub and then turn Smart Setup off again.

Re: New Smarthub2 and WDMYCloud connectivity

newja — Fri, 05 Nov 2021 08:46:44 GMT

OK, I shall try this later on when t'internet is not being used on work related matters. Thank you for your reply and, doubtless, I shall be reporting back soon...

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 10:44:51 GMT

Nope, a factory reset and turning off smart set up has made no difference to my issue. I shall take my life into my hands and try a contact to BT.... thanks again.

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Mon, 08 Nov 2021 11:10:22 GMT

You will be wasting your time, they won't have clue.

You could try a factory reset of the NAS

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Mon, 08 Nov 2021 11:15:20 GMT

Does your laptop connect ok to the hub via Ethernet?

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Mon, 08 Nov 2021 11:19:57 GMT

I wouldn't worry too much about not being able to see the NAS on the hub network devices page as that is notoriously flaky.

Try deleting the mapping in Windows Explorer and see if the NAS shows up again, then re-map it.

Re: New Smarthub2 and WDMYCloud connectivity

TimCurtis — Mon, 08 Nov 2021 11:38:52 GMT

@newja

I've a WDCloud device like yours but I don't use a SH2.

Do you still have a previous SmartHub that you can temporarily reinstate to retry the connection?

Have you ever used the WDCloud app on a smart phone or tablet to connect to your device?

My WDCloud got a major software update recently which meant I had to make a few changes so I'm wondering if that might be a factor.

Had you set the device itself to have a fixed IP Address and associated details which might be conflicting with the SH2?

Can't think of anything else at the moment.

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 11:53:57 GMT

Hi, thanks for the reply...

No, I do not have the previous hub - the whole switch to the SH2 was something of a mystery as the first I knew about it was getting a text message and email reminder that I needed to send back my "old kit" and that I could face a charge if I did not so do. What old kit I asked myself - and had I signed up to something new inadvertently?! Then a few days later had a plastic envelope and label to return said old kit - I raised online over chat and got no support or guidance there! Then I had a new hub 🙂 again I raised via chat and was advised that it is part of the roll out and was simply them replacing the older hub and no charge to me etc - we swapped the hub and the next day I returned the hub via royal mail, dropping at a post office for proof of posting. To date I am STILL getting reminders that I will be charged if I do not return the kit despite the online royal mail tracking system reporting that it was signed for on 2/11.

I had a list of everything that I needed to check before returning the kit and the NAS was on that llist. Via file manager I could "see" the drive and files in it but did not access them. clearly the list was there via a memory within the file manager because once I did try try and access them it had a jolly good long think and then declared no files there. My mistake, I know, it never ocurred to me that it would not be compatible.

I hve never accessed the drive via any other means and have never knowing installed any updates on it! Until now it just happily worked!

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 11:55:13 GMT

....oh, and I do not know if the IP address is fixed within the NAS and have no way of accessing it to check...

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 11:59:32 GMT

No joy I am afraid, once I delete my mapped drives and try to map again there is no device available to view...

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 12:01:10 GMT

I already did a factory reset of the NAS at the start of the process - and again a few days later - no change....

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 12:03:44 GMT

Does your laptop connect ok to the hub via Ethernet?...

I have not tried this, and cannot see what it might gain for me? As outlined, I am not terrible au fait with networking. If I use an ethernet cable that came with the hub to connect to my laptop (the one with the ethernet port of course!) what do I do next please?"

Re: New Smarthub2 and WDMYCloud connectivity

TimCurtis — Mon, 08 Nov 2021 12:15:40 GMT

I have no connectivity issues at all from PC , TV, iPad etc.

My son has an SH2 which he doesn't use so I'll try and borrow that & see what happens. Won't be for a day or 2 though.

Re: New Smarthub2 and WDMYCloud connectivity

newja — Mon, 08 Nov 2021 12:17:49 GMT

How very kind, thank you.

Re: New Smarthub2 and WDMYCloud connectivity

licquorice — Mon, 08 Nov 2021 12:19:40 GMT

I was just trying to ascertain if the hub is faulty and the Ethernet ports are not working. Trying to connect the laptop via Ethernet would verify this.