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Re: Smart Hub 2 very slow

Minesabud — Mon, 08 Nov 2021 13:41:50 GMT

Help! We've just received a smart hub2 for the digital voice upgrade. The wifi strength is abysmal compared to the homehub 6 we've been asked to return. As we both work from home, this needs to be improved upon or we 'll have to stick with the old hub. Can you help?

Re: Smart Hub 2 very slow

imjolly — Mon, 08 Nov 2021 14:44:31 GMT

the wifi on SH2 is as good as the HH6 unless you have a faulty SH2 if you go back to HH6 then you cannot use digital voice

did you turn off smart setup in hub manager?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

have you tried selecting wireless channels manually instead of auto?

have you tried changing wifi mode from 1 or 2 or 3

Re: Smart Hub 2 very slow

Minesabud — Mon, 08 Nov 2021 22:17:46 GMT

Hi, thanks for the guidance. I've just tried it all. Re Smart Set up, that was turned on (by default) but I didn't see it when connecting any of my devices to the new hub. Is your suggestion to have this turned on, or off?

I re-scanned the channels and it changed them to 11 & 36 instead of 1 & 36.

I changed it to mode 2 then 3, no changes. Even our phones (android and apple) cant see any network in the next room.

Does this mean the hub is likely faulty?

Re: Smart Hub 2 very slow

imjolly — Mon, 08 Nov 2021 22:29:52 GMT

Turn off smart setup as it can cause connection problems

If you have SKYQ then select another channel to 36 as that is used by SKYQ.

Try using a WiFi analyser on mobile and check for channels in use near you then select a free or less congested channel

Re: Smart Hub 2 very slow

spile — Tue, 09 Nov 2021 07:15:30 GMT

I have also found the SH2 wireless performance sub par compared with my previous routers provided by Plusnet which is ironic considering one of them is a BT rebadge. Not an issue for me as I repurpose the old hub as a wireless point .

Re: Smart Hub 2 very slow

Minesabud — Tue, 09 Nov 2021 11:51:17 GMT

Hi.

Okay, I've turn off smart setup.

We don't have SKYQ (or anything Sky related).

I've used a WiFi analyser on mobile and changed channels accordingly. I still have no wifi at all outside the immediate vicinity of the smart hub. No devices can see it (TVs, music system, phones)

Do I now look to return it for a replacement?

Re: Smart Hub 2 very slow

imjolly — Tue, 09 Nov 2021 12:03:05 GMT

can you see your hub SSID when using wifi analyser and if so what strength of signal does it show if you move about home

Re: Smart Hub 2 very slow

Minesabud — Tue, 09 Nov 2021 13:55:01 GMT

Sitting next to the router it shows -80dBm, (next door's shows -66). If I move away 10 feet the router disappears from the list.

Re: Smart Hub 2 very slow

Ribblelancs — Tue, 09 Nov 2021 16:19:50 GMT

@imjolly, @Minesabud

The most reliable way of monitoring wi fi signal strength is to use the Wi-Fi analyser app which is available on the Microsoft store (if using a Windows pc/laptop).

Your signal strengths seem to indicate that you are not seeing the signal at all.....All you are seeing is hidden networks.
The -80db sounds about right for hidden networks, around here, at least.
Don't mean to state the obvious, but are you absolutely sure that you have entered your wireless password key correctly....upper case, lower case.
This is a mistake which is very easy to make, even by the most experienced users.

Re: Smart Hub 2 very slow

Minesabud — Tue, 09 Nov 2021 16:32:48 GMT

Hi, I can see my named router in the list, with the previously mentioned low signal strength. It disappears from the list if I take a few steps away from it. Thats not right, is it?

Re: Smart Hub 2 very slow

Minesabud — Thu, 11 Nov 2021 21:15:43 GMT

Any other guidance you can think of? I'm really snookered without my wifi 😞

Re: Smart Hub 2 very slow

imjolly — Thu, 11 Nov 2021 21:37:12 GMT

When using the WiFi analyser are the signal strength of the 2.4 and 5ghz networks roughly similar

Re: Smart Hub 2 very slow

Minesabud — Fri, 12 Nov 2021 08:44:11 GMT

No. 5 is better. (Mines' Hazyhub)

2.45

Re: Smart Hub 2 very slow

Ribblelancs — Fri, 12 Nov 2021 16:20:20 GMT

Your 5Ghz signal shows as strong at -32db, as measured on the mobile device.

Just a few points:-
1./ Are any of your devices 5ghz compatible, i.e. can they receive 5GHz?
(for example one of my old laptops needs a usb 5ghz adaptor otherwise it's 2.4 GHz only.)

2./ how close is your new HH2 to the power supply? Can you move it to a distance of 5 ft or so from the power supply, and then recheck? It may not make much difference, but it's worth a try.

Re: Smart Hub 2 very slow

spile — Sat, 13 Nov 2021 11:11:24 GMT

If I were you I would keep your functioning previous router and repurpose it as a wireless point. Once set up , turn off wireless on the Smarthub 2.

Re: Smart Hub 2 very slow

Minesabud — Sat, 13 Nov 2021 11:14:47 GMT

But isn't the whole point of a wifi enabled Smart hub 2 to make my new digital voice phone ?work

Re: Smart Hub 2 very slow

Minesabud — Sat, 13 Nov 2021 11:19:26 GMT

The new smarthub is within 3 feet of the power socket.
A number of our devices are 5ghz, hence we also have a 5ghz extender but that now doesn't work as now has to be positioned right by the SmartHub2 to get any signal. Not ideal for extending this around the house.

Re: Smart Hub 2 very slow

imjolly — Sat, 13 Nov 2021 11:23:19 GMT

@Minesabud

digital voice is using dect to connect SH2 to dv phones not wifi so turning off hub wifi will not affect DV phones

Re: Smart Hub 2 very slow

spile — Sat, 13 Nov 2021 11:36:37 GMT

You are keeping the SH2 for digital voice. I am suggesting using your old router as a wireless point as it has a better performance.

Re: Smart Hub 2 very slow

Ribblelancs — Sat, 13 Nov 2021 12:28:36 GMT

@Minesabud

I don't want to interfere as @imjolly has given good input on this problem.

Have you done a factory reset of the HH2?
Then set it up as if it's new.
Turn off smart set up, set up your wireless password key, channels...etc.

Perhaps you could contact BT and ask for a replacement HH2.
Make sure that you set the new hub correctly, as above.

Distance from hub to power supply should be minimum 5 -6 ft to avoid interference from magnet fields etc.
Are you on BT Complete wi-fi, or other? Which repeater are you using?