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SMART HUB 2

GLOBALGILROY — Wed, 10 Nov 2021 12:47:30 GMT

SMART HUB 2

-my present internet is BT FIBRE to my apartment with BT-HUB3 - and all working fine - full speed as per my contract

-in order to facilitate digital voice for my landline - BT have sent the SMART HUB-2.

-the SMART HUB 2 doesn’t set up and gets stuck on the ‘solid orange light’ (no connection to internet)

-thinking it may be an unserviceable SMART HUB 2 - BT have kindly sent me a couple of HUBS and each time the set up issues replicate - ie - stuck on orange light.

-each SMART HUB 2 - I have checked connections - re started - re started from factory settings AND all stick on ‘solid orange light’

-my HUB3 continues to work fine with full connectivity

-any comments-any resolution suggestions to get the SMART HUB 2 working anyone?

thanks in advance

Re: SMART HUB 2

Keith_Beddoe — Wed, 10 Nov 2021 12:53:13 GMT

@GLOBALGILROY

Are you connecting the smart hub 2 directly to your phone line?

You do not need the Openreach modem, that must be disconnected from the line and turned off.

Re: SMART HUB 2

GLOBALGILROY — Wed, 10 Nov 2021 13:02:33 GMT

Hi Keith

thanks for reply

-phone line not involved with this connection

-I have followed the set up guide - and plugged the red end cable into the WAN port on the hub and the other end into PORT 1 on the open reach modem

-the internet arrives into the modem from the fibre cable

Re: SMART HUB 2

licquorice — Wed, 10 Nov 2021 13:06:56 GMT

By Openreach modem do you mean an Optical modem(ONT)? Do you have full fibre?

Re: SMART HUB 2

GLOBALGILROY — Wed, 10 Nov 2021 13:09:38 GMT

yes-full fibre

Re: SMART HUB 2

gg30340 — Wed, 10 Nov 2021 13:49:07 GMT

I suspect BT have sent you a Smarthub 2 for FTTC and not FTTP which has a WAN port. Check the hub to see if one of the Ethernet ports is marked as WAN.. If it is not you need to contact BT and tell them you have FTTP and need the correct hub.

EDIT: Forget the above. I have re read your posts and see you do have a WAN port.

Re: SMART HUB 2

Les-Gibson — Wed, 10 Nov 2021 13:52:15 GMT

You say all's well with the hub 3 and that you "..have followed the set up guide - and plugged the red end cable into the WAN port on the hub and the other end into PORT 1 on the open reach modem"

Stupid question perhaps but is the hub 3 also connected to port 1 on the open reach modem?

Re: SMART HUB 2

Dippu — Wed, 10 Nov 2021 13:57:05 GMT

@gg30340 The Smart Hub 2 is dual purpose now. So even if you don't have a WAN Port it will still work with FTTP (Port 4) after switching it over in Advance Settings - Broadband page of the Hub Manager.

It might be worth checking this setting and make sure it is in the FTTP Mode.

Re: SMART HUB 2

GLOBALGILROY — Wed, 10 Nov 2021 17:00:55 GMT

I have a WAN port on the Hubs tried

& connected red end cable into WAN & then into LAN-1 port on the modem (which has 4 LAN ports)

this follows the set-up guide

this doesn't connect to internet on 3 HUBS tried!

I haven't gone further than that so far

Thanks

Re: SMART HUB 2

gg30340 — Wed, 10 Nov 2021 17:29:15 GMT

I am probably wrong but I am surprised that if you have full fibre that you have a Homehub 3.

Are you sure it is full fibre, FTTP, and not Fibre to the Cabinet FTTC. This would mean that you have a white Openreach modem and very possibly a Homehub 3.

Which modem do you have.

1 2 3

Re: SMART HUB 2

GLOBALGILROY — Wed, 10 Nov 2021 18:06:03 GMT

interesting

I live in an apartment block - so I guess it could be FTTC

My hub is called 'BTHub3'

my modem is nos 3 from your pic

and this is my set-up:

thanks for your reply & info

Re: SMART HUB 2

gg30340 — Wed, 10 Nov 2021 18:57:45 GMT

Your pictures are not very clear but going by the number of lights along the top of the modem it looks like it is an ECI ONT which is used with FTTP.

Full Fibre (Fibre to the Home): Check your wiring and set-up | BT Help