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BT-ready Flat

urbanlegend179 — Thu, 11 Nov 2021 16:59:50 GMT

So I have signed up for BT Broadband and BT TV, apparently my new flat has everything ready so I don't need an engineer to come at all. I am supposed to set everything up myself. Does anyone know exactly how this works? I mean in terms of setting up the broadband, I am fine with the BT TV part.

Re: BT-ready Flat

Keith_Beddoe — Thu, 11 Nov 2021 17:15:15 GMT

@urbanlegend179

Is it a new build flat? If it is, then it may already have fibre broadband with an Openreach modem fitted.

If not, it will just have a phone socket.

Re: BT-ready Flat

urbanlegend179 — Thu, 11 Nov 2021 17:18:30 GMT

Yes, I can confirm it is a new build with fibre broadband, it has an openreach modem fitted. But what does this openreach modem actually mean and how do I go about connecting everything?

Re: BT-ready Flat

licquorice — Thu, 11 Nov 2021 17:24:45 GMT

You just connect the ONT LAN1 port to the BT hub WAN port and it is all ready to go.

Re: BT-ready Flat

gg30340 — Thu, 11 Nov 2021 17:50:43 GMT

See links

Full Fibre: Self-installation advice | BT Help

Full Fibre (Fibre to the Home): Check your wiring and set-up | BT Help

Re: BT-ready Flat

urbanlegend179 — Thu, 11 Nov 2021 19:41:57 GMT

Sorry if this sounds like a silly question but I don't see any "modem" lying about, could it simply be a socket on the wall that acts as the ONT LAN1 port?

Re: BT-ready Flat

licquorice — Thu, 11 Nov 2021 20:57:50 GMT

The modem won't be 'laying about', it will be fixed to the wall and will have a fibre cable connected to it.

Are you sure you have full fibre and not just FTTC delivered to a normal phone socket?

Re: BT-ready Flat

urbanlegend179 — Thu, 11 Nov 2021 22:06:43 GMT

Yes I signed up for Full Fibre 500.

Re: BT-ready Flat

urbanlegend179 — Wed, 17 Nov 2021 18:43:59 GMT

So I went to the flat today and I took a look at the openreach modem - turns out I have a Huawei 1-port modem. And there is already an ethernet cable inside Port 1. Looks like I will just have to get an engineer to come out to my flat and set me up.

Re: BT-ready Flat

licquorice — Wed, 17 Nov 2021 18:46:03 GMT

Why do you need an engineer to connect an Ethernet cable?

Re: BT-ready Flat

urbanlegend179 — Wed, 17 Nov 2021 19:03:22 GMT

If it was that simple I wouldn't need an engineer would I? Do you stop to think before you type? I connected all the cables and the smart hub 2 is still red.

Re: BT-ready Flat

licquorice — Wed, 17 Nov 2021 19:10:01 GMT

I haven't got a crystal ball, nowhere did you say you had connected the cables and the status of the hub!!

Re: BT-ready Flat

urbanlegend179 — Wed, 17 Nov 2021 19:12:00 GMT

Haha, no worries mate! Hopefully I'll get it all sorted. They said they'll do some tests on the line and if it doesn't get resolved they'll send an engineer out.

Re: BT-ready Flat

iniltous — Wed, 17 Nov 2021 19:47:36 GMT

What lights are lit on the ONT ?, the Power and PON lights should be solid green, if the red LOS ( loss of signal ) light is lit or the PON light flashing green then there is an issue.

If there is already a pre provided Ethernet cable in the ONT , simply connect the other end to the appropriate router port.

If the PON is steady green, then connecting an Ethernet cable between the ONT and router ( WAN ) port is all that is necessary at the customer end, if it doesn’t work , then either your ISP or Openreach need to do something remotely, not at your property