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Ridiculously high ping and lack of bandwidth. Broadband throttling.

hawicky — Tue, 16 Nov 2021 00:06:19 GMT

I have posted here before, and the issue improved but never actually disappeared. The broadband we have *used* to be great about 2 years ago, until suddenly it seems like it was throttled, and can only be properly used by one person at a time. As soon as one person downloads something or watches videos, the broadband (yes, even using ethernet) becomes beyond useless. Today I was measuring pings ranging from 2000-3000ms while someone else was downloading, how is this acceptable in 2021?

Re: Ridiculously high ping and lack of bandwidth. Broadband throttling.

JohnC2 — Wed, 17 Nov 2021 09:39:30 GMT

Hi @hawicky, welcome back, and sorry you are getting high ping again.

Please can you run a Ping Plotter when connected via ethernet and no other devices running, including via wifi, and one then when you are downloading or watching a video and post the results?

Cheers

John

Re: Ridiculously high ping and lack of bandwidth. Broadband throttling.

hawicky — Fri, 31 Dec 2021 17:39:07 GMT

Hi John, sorry for the late reply, I never got an email notification.

Below is a pingplotter graph taken while downloading (connected to ethernet), with an interval of 1 second to google.co.uk.

Thanks for your help in advance,

Lewis