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Apple devices Halo 3 and FTTP poor performance

mcgreen1966 — Wed, 17 Nov 2021 11:27:34 GMT

Hi, I seem to be getting poor performance with my new FTTP 900mbits connection with the halo 3 router.

I have a lot of devices, IOT devices, Smart heating, Smart Bulbs Lifx, Smart Sockets TP-link, multiple phones laptops and printers etc on WiFi.

prob 30 to 40 devices, which isn't many in real terms , the IOT devices don't send or receive much data anyway.

My apple devices (it could be other devices too but i am mainly using apple devices) seem to pause or appear very slow when connecting to internet services, ie youtube apple store etc.

i dont loose wifi connectivity, and i have turned off the private address options in the apple wifi settings.

I don't know if the BT router is up to the job, and been thinking of getting a third party router instead. This is my second one, and still seems to perform as bad as the previous one, I wish i could split the bands with different SSID's

i have turned off 5ghz for now, and it does seem more stable.

anyone else had issues or have any ideas.

thanks

Mark

Re: Apple devices Halo 3 and FTTP poor performance

Keith_Beddoe — Wed, 17 Nov 2021 11:40:45 GMT

@mcgreen1966

Have you turned off Smart Setup, as that causes lots of problems?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Apple devices Halo 3 and FTTP poor performance

mcgreen1966 — Wed, 17 Nov 2021 11:44:59 GMT

Hi no , i haven't turned that off, i thought that was only for adding new devices ?

would it affect how my tablets phones or laptops would work ?

Re: Apple devices Halo 3 and FTTP poor performance

imjolly — Wed, 17 Nov 2021 11:47:17 GMT

I agree with @Keith_Beddoe and suggest you turn off smart setup

Re: Apple devices Halo 3 and FTTP poor performance

mcgreen1966 — Wed, 17 Nov 2021 11:56:13 GMT

ill give it a try this evening cheers

Mark

Re: Apple devices Halo 3 and FTTP poor performance

mcgreen1966 — Sat, 27 Nov 2021 18:37:14 GMT

Turned off smart setup, I am still having major issue, it seems to be around the 5g band.

I have been trying to watch prime and Netflix videos on my Mac, but when I go to play it just freezes.

I turned off the 5g band and it works fine, hot spotting from my phone works fine.

so it has to be the router

Re: Apple devices Halo 3 and FTTP poor performance

licquorice — Sat, 27 Nov 2021 19:12:48 GMT

@mcgreen1966 wrote:

so it has to be the router

Or your devices are connecting at 5Ghz at the limit of range rather than the slower but in range 2.4Ghz signal.

Re: Apple devices Halo 3 and FTTP poor performance

mcgreen1966 — Sun, 28 Nov 2021 16:21:54 GMT

Hi no the router is in my office, same room as my Mac etc.

I am going to borrow a third party wifi router and try it for a few days, if it works flawlessly then it has to be an issue with the 5GHZ band on the BT router.

Ill report back, unless anyone has any other ideas.

Cheers

Mark

Re: Apple devices Halo 3 and FTTP poor performance

mcgreen1966 — Wed, 08 Dec 2021 16:59:13 GMT

Hi I finally got my ASUS RT68U installed and the difference is amazing, no drops, amazing wifi performance around the house, this proves the BT hub 6 is poo. My apple devices are performing really well on the 5G too.