https://community.bt.com/t5/Archive-Staging/Devices-by-passing-access-control/m-p/2196988#M1235247 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/296605">@Joggo</a>, welcome to the forum, and sorry you are having a problem with the <A href="https://www.bt.com/help/broadband/manage-service/how-do-i-use-bt-access-controls--wi-fi-controls--" target="_self">Access Controls</A>.</P> <P>Would you confirm that you are using the web browser for setting up and switching off the controls or if you have the Smart Hub 2 and are using the app?</P> <P>cheers</P> <P>John</P> Thu, 25 Nov 2021 16:32:41 GMT JohnC2 2021-11-25T16:32:41Z https://community.bt.com/t5/Archive-Staging/Devices-by-passing-access-control/m-p/2196807#M1235246 <P>I've got a SmartHub Type A running firmware&nbsp;<SPAN>SG4B1000E020 and although the access control works if I disable it for all devices it does not disable for single devices, namely a PS4. Any ideas?</SPAN></P><P><SPAN>&nbsp;</SPAN></P> Wed, 24 Nov 2021 16:29:18 GMT https://community.bt.com/t5/Archive-Staging/Devices-by-passing-access-control/m-p/2196807#M1235246 Joggo 2021-11-24T16:29:18Z https://community.bt.com/t5/Archive-Staging/Devices-by-passing-access-control/m-p/2196988#M1235247 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/296605">@Joggo</a>, welcome to the forum, and sorry you are having a problem with the <A href="https://www.bt.com/help/broadband/manage-service/how-do-i-use-bt-access-controls--wi-fi-controls--" target="_self">Access Controls</A>.</P> <P>Would you confirm that you are using the web browser for setting up and switching off the controls or if you have the Smart Hub 2 and are using the app?</P> <P>cheers</P> <P>John</P> Thu, 25 Nov 2021 16:32:41 GMT https://community.bt.com/t5/Archive-Staging/Devices-by-passing-access-control/m-p/2196988#M1235247 JohnC2 2021-11-25T16:32:41Z