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Hybrid connect red flashing bars

rick56 — Thu, 25 Nov 2021 19:59:43 GMT

Discovered this morning that router had reset overnight due to a firmware update. Lights on Hybrid flashing red with solid blue ring. Both wifi discs not working and ym setting on bt app all gone.

Have sorted app and got wifi discs working. I cannot get red flashing lights sorted. i've tried rest, wireless etc. It is obiovus that the firmware has literally destroyed my setting and in aprticular those that are ethernet to my hub.

Anyone have any solutions beore I report it to BT as it is theor fault for the firmware update which shouldn't have done what it has.

Thanks

Re: Hybrid connect red flashing bars

Les-Gibson — Thu, 25 Nov 2021 21:44:28 GMT

Setting up Hybrid Connect | BT Help

"The lights on the device will tell you when you’ve found a good spot. The central light should turn blue, and the 4G signal icon should have as many lit-up bars as possible.

If your 4G signal isn't strong enough, try moving your Hybrid Connect away from your Smart Hub. You're looking for a place where as many of your signal bars light up as possible.

If your central light turns orange, you're starting to move your Hybrid Connect too far from the Smart Hub and may want to move it a bit closer.

If your central light turns red then your Hybrid Connect is definitely too far from your Smart Hub - try another location that's closer.

If your Hybrid Connect can't pick up a 4G signal contact us on 0800800150. "

Re: Hybrid connect red flashing bars

rick56 — Thu, 25 Nov 2021 22:25:57 GMT

I had 2 blue bars until this monrings firmware update. All was working fine until then. Central light is solid blue and always has been. The hybrid is right next to the hub and is conected by ethernet

Re: Hybrid connect red flashing bars

rick56 — Sun, 28 Nov 2021 10:44:42 GMT

Fed up trying to reset this after a firmware upgrade. Should never happen

Re: Hybrid connect red flashing bars

alan_mc — Mon, 29 Nov 2021 22:48:50 GMT

Also happening with mine after firware update. Solid blue circle and three flashing red bars. App shows hybrid connected with 96DB strength. Tried the usual steps but no joy. Every time i go to BT site and click fix a broadband problem, it says it has spotted something and needs to run some checks and reboot router. No issues with connection and app shows connections all good. Broadband confirmed as working and speed test returns expected result. Rebooting/Resetting makes no difference. I did notice i had to cycle the power on the discs after the firware update as both were flashing red but the issue with the hybrid box wont go away. Hybrod connected to router via Ethernet too.

Re: Hybrid connect red flashing bars

rick56 — Tue, 30 Nov 2021 18:25:25 GMT

A mirror image of mine, including the discs but I was amazed that it wiped all of my settings on the app. Have yet to call BT ans not had the time or the 'will' yet

MY hybrid connecy is whown as connected but only on the smarthub settings and not shown on ethernet connections.

I wish there was a way re roll back the upgrade = if upgrade be the right word

Re: Hybrid connect red flashing bars

alan_mc — Tue, 30 Nov 2021 21:29:25 GMT

I text ADVISOR followed by my landline number to 61998. They called me back within 15 mins, very helpful. Arranging for a replacement hybrid box. Weird thing is it's all showing OK on the app, broadband working AOK and hybrid registering ok in app. He checked network but no mast outages from recent poor weather. Will report back when I get the new hybrid box. One weird thing was he said he couldn't see a box registered on my account, but would investigate that as had the service active for 10 months.

Re: Hybrid connect red flashing bars

rick56 — Tue, 30 Nov 2021 21:45:47 GMT

Thanks, please do so and let me know if new box solves it.

Would help if BT admitted the problem and did a new firmware upgrade

Re: Hybrid connect red flashing bars

Blue442 — Wed, 01 Dec 2021 04:59:47 GMT

Phew! Not just me then?!? Thought I was going mad, tried everything to resolve this issue but no matter what I've tried still got those flashing red bars. Was working fine yesterday so for me this happened overnight.

Re: Hybrid connect red flashing bars

rick56 — Wed, 01 Dec 2021 08:49:47 GMT

waiting on Allen to see if his replament works before I text fpr help

Re: Hybrid connect red flashing bars

alan_mc — Thu, 02 Dec 2021 10:56:58 GMT

Replacement order got stuck so still waiting on dispatch/delivery.

However, in the meantime, I have reset everything again and tested with only the router and the hybrid box connected (no discs, ethernet connections/wifi to any other devices). On setup, the hybrid box goes through the motions and then rests on Solid Blue Circle and a return to flashing red bars. App still says connected etc as before.

Think the firmware has def screwed the hybrid box or might just be a coincidental failure. Anyway, thought I would update while still waiting on delivery. Post back soon.

Re: Hybrid connect red flashing bars

rick56 — Thu, 02 Dec 2021 11:04:12 GMT

Thanks

Definitely firmware upgrade responsible

Re: Hybrid connect red flashing bars

alan_mc — Fri, 03 Dec 2021 14:44:00 GMT

New box received and set up, all was looking good and blue bars back. Strangely it no longer has the BT logo but is an EE one.

However, I went back through to check and its gone back to flashing 3 red bars again !!! I forgot to check the firmware of the new one against the old/problematic one sso I don't know if the same update has just pushed through and took me be back to square one.

Firmware on app at present is - v0.14.01.202107230100-BT.

and withing a few mins

(obvioulsy a still frame isn't going to show the flashing, but for illustration purposes).

So no further forward.

Re: Hybrid connect red flashing bars

rick56 — Fri, 03 Dec 2021 17:42:28 GMT

Thanks indeed for the update.

I have time on Monday to text the 'HELP' people and ill see what they say. It could be the router as I had an IKEA light gizmo connected to my router by ethernet and since the firmware 'upgrade' it does not show on system and light flashes to inidcate not connected.

Will keep all posted

Re: Hybrid connect red flashing bars

alan_mc — Fri, 03 Dec 2021 19:01:26 GMT

It's been escalated to a higher level since they already replaced the unit. Waiting on them coming back to me.

Re: Hybrid connect red flashing bars

Jasensteve — Sun, 05 Dec 2021 07:28:35 GMT

I’m having the same issue. Always had two solid blue bars of 4g signal but just recently the bars started to flash red but the app states I have good signal with two bars . BT have sent me a new hybrid. I set this up and got two solid blue bars of 4g signal , then 10 minutes later they started to flash red again but app showing 2 bars and good signal . What is going on here ?

Re: Hybrid connect red flashing bars

Keith_Beddoe — Sun, 05 Dec 2021 09:12:10 GMT

@Jasensteve

https://www.bt.com/content/dam/bt/help/user-guides/101256_User_Guide_v19.pdf

Try connecting it with an Ethernet cable.

Re: Hybrid connect red flashing bars

rick56 — Sun, 05 Dec 2021 10:34:45 GMT

we are connected with ethernet cables

stranage how the hybrid gets screwed by a firmware upgrade to the router

Re: Hybrid connect red flashing bars

alan_mc — Sun, 05 Dec 2021 10:44:39 GMT

Connected with ethernet. Think you're mixing up the control light with the signal bars. The fact that a new box is all good, then goes belly up suggests the new box receiving an update after setup (firmware) and taking it back to original issue.

Still waiting on them contacting me for more information.

Yep it’s definitely the 4g signal bars that flash red T...

Jasensteve — Sun, 05 Dec 2021 11:34:00 GMT

Yep it’s definitely the 4g signal bars that flash red The centre BT , EE light is steady blue. Also connected via Ethernet