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Intermitent Wifi Problem - Smart Hub 2

RobCharles1981 — Tue, 30 Nov 2021 19:13:37 GMT

Hi Everyone I'm having trouble with my wifi on my Smart Hub 2.

The Broadband Connection is fine, but using devices i.e Mobile Phone or Ipad the Wi-Fi Drops out.

Any ideas how I can fix this?

Thanks

Rob

Re: Intermitent Wifi Problem - Smart Hub 2

imjolly — Tue, 30 Nov 2021 22:54:01 GMT

Make sure you have turned off smart setup.

Try changing WiFi channels maybe using a WiFi analyser on mobile to find best or free channel

Re: Intermitent Wifi Problem - Smart Hub 2

RobCharles1981 — Tue, 14 Dec 2021 18:11:40 GMT

BT at that time refreshed the connection and the problem has come back.

What Wifi Channel should I be looking at?

EDIT - did a factory reset of the hub and the wi-fi has come back on so I know it's a setting that needs adjusting?

Re: Intermitent Wifi Problem - Smart Hub 2

imjolly — Tue, 14 Dec 2021 17:49:00 GMT

If you use a WiFi analyser on your phone you should see the channels in use near you and you want to change your channels to a free channel or least congested channel where your signal is strongest