https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2198487#M1235481 <P>Hi</P><P>I know there are a number of threads relating to VPNs and DNS here but none seem to address the issue I am facing.</P><P>Using Window 10 and&nbsp;<SPAN>Smart Hub 2 Manager (Smart Setup turned off).</SPAN></P><P><SPAN>I connect to the company VPN and can access some internal company sites, on others, the domain cannot be resolved.</SPAN></P><P><SPAN>If I connect to the VPN over a mobile hotspot, I can access all sites with no problem.</SPAN></P><P><SPAN>I've spent a long time on this issue and would really appreciate any suggestions.</SPAN></P><P>Thanks</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Dec 2021 11:14:37 GMT barnagaz 2021-12-03T11:14:37Z https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2198487#M1235481 <P>Hi</P><P>I know there are a number of threads relating to VPNs and DNS here but none seem to address the issue I am facing.</P><P>Using Window 10 and&nbsp;<SPAN>Smart Hub 2 Manager (Smart Setup turned off).</SPAN></P><P><SPAN>I connect to the company VPN and can access some internal company sites, on others, the domain cannot be resolved.</SPAN></P><P><SPAN>If I connect to the VPN over a mobile hotspot, I can access all sites with no problem.</SPAN></P><P><SPAN>I've spent a long time on this issue and would really appreciate any suggestions.</SPAN></P><P>Thanks</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Dec 2021 11:14:37 GMT https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2198487#M1235481 barnagaz 2021-12-03T11:14:37Z https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199010#M1235482 <P>I have found that the issue is with the BT DNS servers that, as many others have found, are configured in the Smart Hub in such a way that they cannot be removed.<BR /><BR />If I configured Windows to use the Google DNS server, then my requests are sometimes unsuccessfully handled by the BT DNS server and sometimes successfully by the Google DNS server.<BR /><BR />Effectively I can sometimes access my company systems, but only by luck.<BR /><BR />Does anyone know a way that I can force all requests to use the Google DNS server that I have specified in Windows? I am contacting BT too in the meantime. If I can't resolve this, I will have to switch to an ISP that I can use for work.</P> Mon, 06 Dec 2021 12:22:16 GMT https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199010#M1235482 barnagaz 2021-12-06T12:22:16Z https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199014#M1235483 <P>you never said if in addition to smart setup you also turned of web protect in MYBT as that may help</P> Mon, 06 Dec 2021 12:43:19 GMT https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199014#M1235483 imjolly 2021-12-06T12:43:19Z https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199032#M1235484 <P>Thanks for replying.&nbsp; I don't have web protect activated.</P> Mon, 06 Dec 2021 14:19:25 GMT https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199032#M1235484 barnagaz 2021-12-06T14:19:25Z https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199062#M1235485 BT Can't help. Just offered to replace my SmartHub2.<BR /><BR />Going to buy a new router. Mon, 06 Dec 2021 15:24:15 GMT https://community.bt.com/t5/Archive-Staging/Can-t-access-some-company-sites-though-Broadband-VPN-but-can/m-p/2199062#M1235485 barnagaz 2021-12-06T15:24:15Z