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Amazon Echo does not connect to Wifi

JohanR — Sat, 04 Dec 2021 10:56:10 GMT

Apologies for the question, but I am quite lost. I am just trying to setup two Amazon Echo 4th gen's but neither will connect to the WiFi.

We have a BT Halo setup at home, with the latest BT Smart Hub 2. The hub is located in the living room, as is the Echo (within 8 feet) We have several other devices connected to the WiFi albeit no Amazon Echo yet.

I have tried the manual setup option as well that Alexa has prompted but no result.

If there is a good instruction on how to overcome this issue please let me know.

Re: Amazon Echo does not connect to Wifi

imjolly — Sat, 04 Dec 2021 11:34:57 GMT

are you using the Alexa app on your phone to connect?

I have numerous Echo devices connected to my SH2 without any problems

Re: Amazon Echo does not connect to Wifi

JohanR — Sat, 04 Dec 2021 11:37:48 GMT

Thanks for the reply - yes, it is the Alexa app I am using on the phone but no result sofar...

Re: Amazon Echo does not connect to Wifi

imjolly — Sat, 04 Dec 2021 11:46:40 GMT

when using the app does it 'see' your hub SSID?

Re: Amazon Echo does not connect to Wifi

JohanR — Sat, 04 Dec 2021 12:02:00 GMT

When I am in the app and try to connect, I can choose my SSID from the list. I choose it, it tries to connect for a few minutes then gives up unfortunately.

I know the feeling, but would have expected a bit more effort from a smart device.

Re: Amazon Echo does not connect to Wifi

imjolly — Sat, 04 Dec 2021 12:13:03 GMT

presumably when app tries to connect to hub SSID it asks for the wifi password?

Re: Amazon Echo does not connect to Wifi

JohanR — Sat, 04 Dec 2021 12:24:10 GMT

No, the usual order is:

I enter setup mode on Echo (orange light)
I choose add device in the app and click on th ID for the echo
I attempt to connect to Wifi and can choose my SSID from the list
It tries for a couple of minutes and no result (exits set-up mode)

Re: Amazon Echo does not connect to Wifi

JohanR — Sat, 04 Dec 2021 13:17:33 GMT

Okay, a factory reset of the Amazon Echo did the trick. All is now connected. Thanks for the help.