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BT Hub 6 Connection Issue to PC

Taxboy — Sat, 04 Dec 2021 14:57:30 GMT

Ive got a BT Hub 6 which I connect wirelessly to my TV, Phone, Tablet and PC

The issue I've recently recently got is that the PC won't connect to the hub each time I start it. The only way I've found is to reboot both the hub and PC, which is becoming a pain. Once connected everything is stable with no drop outs etc.

I've tried the forget the connection and then using the network password to log in but makes no difference

I'm still running Windows 8 with a Netgear USB receiver, which until recently has been fine

Any suggestions please ? Using an ethernet cable is not convenient due to the distance between the hub and PC

Re: BT Hub 6 Connection Issue to PC

imjolly — Sat, 04 Dec 2021 15:23:07 GMT

have you turned of smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

have you tried splitting the 2.4/5ghz networks and see if that helps. I would also select channels manually instead of leaving on auto select

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

Re: BT Hub 6 Connection Issue to PC

Taxboy — Sat, 04 Dec 2021 17:23:21 GMT

Thanks for that - I've tested it a couple of times and seems OK

Do you have any recommendation which channels to set manually please

Re: BT Hub 6 Connection Issue to PC

licquorice — Sat, 04 Dec 2021 18:36:08 GMT

The channels to select are unique to your location, nobody can recommend which to use. You need to either use a WiFi analyser app on your phone to see what channels are being used close to your location or just use trial and error.