This topic

BT equipment hasn’t been delivered need help!!

Amylou90jan — Mon, 06 Dec 2021 19:23:43 GMT

My BT equipment was supposed to be delivered today, and have an engineer coming tomorrow between 8am and 1pm but it has t arrived just got back from work and it’s not here I tried phoning but there’s no option to choose, I need help

Re: BT equipment hasn’t been delivered need help!!

gg30340 — Mon, 06 Dec 2021 19:26:57 GMT

Have you checked your "Track My Order" .

See link

When will my BT Hub be delivered? | BT Help

Re: BT equipment hasn’t been delivered need help!!

Amylou90jan — Mon, 06 Dec 2021 19:35:53 GMT

Yes it says it’s in transit and was received at Medway mail centre on Saturday

Re: BT equipment hasn’t been delivered need help!!

gg30340 — Mon, 06 Dec 2021 19:47:45 GMT

The equipment could still arrive tomorrow morning. In any event nothing could now be sent out to you that would arrive any sooner.

All you can do is wait and see if it arrives and if not then contact BT.

Depending on what the engineer is calling at your property to do it will most likely be that he/she can still perform the task and all you would need to do would be to plug in the equipment, presumably the Smarthub, when it arrives.

Re: BT equipment hasn’t been delivered need help!!

Amylou90jan — Mon, 06 Dec 2021 20:10:30 GMT

Okay, I’ll wait and hopefully it’ll turn up tomorrow, i hey didn’t want the engineer making a wasted journey, thank you for replying and advising me what to do