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Hybrid connect & Smart hub issue

Hazzaz — Wed, 08 Dec 2021 22:19:35 GMT

Hi All,

my hybrid connect is showing blue but the smart hub is showing organge. I am in area which still dont have fibre broadband setup and scheduled for 20th. They sent me this additional hybrid connect device which I connected with the hub through ethernet as instructed. However not getting the internet. Any ideas?

Re: Hybrid connect & Smart hub issue

JohnC2 — Fri, 10 Dec 2021 16:26:57 GMT

Hi @Hazzaz, welcome to the forum, and sorry you are having a problem with the Hybrid Connect.

Did you get this resolved? If not please give us a call on 0800 800 150 and speak with the Hybrid Connect team.

Cheers

John

Re: Hybrid connect & Smart hub issue

Hazzaz — Sat, 11 Dec 2021 10:06:17 GMT

Hi John, thanks for responding, I was able to get connected in the end but the speed is extremely slow, when it started it wasnt bad like 2Mbps download but then it went worse to almost nothing. Any suggestions regarding speed?

Re: Hybrid connect & Smart hub issue

JohnC2 — Sat, 11 Dec 2021 11:24:01 GMT

Hi @Hazzaz, thanks for the update and sorry about the speed. Have a look at Tips For Using Hybrid Connect and see if that helps. If that doesn't help then it would be best to call and speak with the Hybrid Connect department.

Cheers

John