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Complete WiFi

TB2020 — Fri, 10 Dec 2021 15:08:30 GMT

After constant drop-out of wifi, I paid the extra for BT's Complete WiFi package and was given 2 Disks (the one supplied as standard just wasn't enough). So these have worked well for several months. Yesterday BT Internet was down all day, apparently due to a local issue I was told. Yesterday evening it came back on, but my desktop wasn't getting a strong signal. This morning I noticed both Disks had blue flashing lights. I disconnected both and set them up again from scratch using an ethernet cable to par them. They both went to solid blue lights while directly connected to the BT Hub, but then went back to blue flashing when put in the rooms they were in originally. Result is that my desktop's signal strength is down to 2 bars and hardly worth trying to get anything done via the internet as it takes forever waiting for things to load. Anyone got any ideas about this?

Re: Complete WiFi

NeilO — Sat, 11 Dec 2021 18:02:50 GMT

Hi @TB2020 I'm sorry to see you're having issues with your Complete wifi discs.

A continuous flashing blue light means the discs are having trouble pairing with your hub. Can you try the steps on this Complete wifi help video to factory reset the discs?

Thanks

Neil

Re: Complete WiFi

TB2020 — Sat, 11 Dec 2021 18:53:00 GMT

Yes did that and it fixed the issue. Thanks.

Re: Complete WiFi

NeilO — Sat, 11 Dec 2021 18:55:41 GMT

@TB2020 I'm glad that worked and once again sorry for the problems experienced.

Thanks

Neil