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Smart hub 2 - Sky Q

starship — Sun, 12 Dec 2021 12:39:21 GMT

I keep losing connection on my SkyQ box every 3-4 days via wifi, having to go through the process of placing the key for connection on my skyQ box. Skyq box is around 8 mtrs away from hub.

Having visited the Sky forum it appears its a regular fault with hub 2s. I was thinking about connecting via Ethernet cable directly but do not have enough outputs on my hub.

Any ideas ?

Re: Smart hub 2 - Sky Q

imjolly — Sun, 12 Dec 2021 12:47:44 GMT

I have a SH2 and SKYQ with 3 minis all connected by WIFI and don't have any problems. I would suggest that you select the channels manually rather then leaving on auto and also ensure you change hub from channel 36 to 44/48 as SKYQ uses channel 36

Re: Smart hub 2 - Sky Q

starship — Sun, 12 Dec 2021 13:18:55 GMT

Thanks for the reply. " I would suggest that you select the channels manually rather then leaving on auto and also ensure you change hub from channel 36 to 44/48 as SKYQ uses channel 36"....Can you offer i bit more detail on how to perform the changes please ?

Re: Smart hub 2 - Sky Q

VeteranISPUser — Sun, 12 Dec 2021 13:26:31 GMT

@starshipwrote:
but do not have enough outputs on my hub.

Hi @starship All you need is a simple Unmanaged Gigabit Ethernet Switch. Search a well known online retailer. I have three of these between my Sky Q box and Mini boxes all connected by Ethernet.

Re: Smart hub 2 - Sky Q

imjolly — Sun, 12 Dec 2021 13:41:01 GMT

@starship wrote:

Thanks for the reply. " I would suggest that you select the channels manually rather then leaving on auto and also ensure you change hub from channel 36 to 44/48 as SKYQ uses channel 36"....Can you offer i bit more detail on how to perform the changes please ?

go to hub manager then wireless then change settings then select the different channel then save and exit

Re: Smart hub 2 - Sky Q

starship — Wed, 15 Dec 2021 22:55:16 GMT

Thank you, not made the changes just yet as have a stinking cold. but have found the details. many thanks.