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BT Internet down but blue light on hub still there

Jim4216 — Wed, 22 Dec 2021 16:38:55 GMT

Hi everyone,
My internet recently dropped, but when I went to look at the router it was still blue. I also cannot access the BT Smarthub Manager online.
Anyone got any ideas?

Re: BT Internet down but blue light on hub still there

imjolly — Wed, 22 Dec 2021 16:48:52 GMT

Try a reset and if normal reset does not help then try factory reset by pressing the recessed button on back and holding until lights flash and then try again. Remember to turn off smart setup

Re: BT Internet down but blue light on hub still there

Jim4216 — Wed, 22 Dec 2021 16:49:34 GMT

How can I turn off smart setup without accessing the manager?

Re: BT Internet down but blue light on hub still there

licquorice — Wed, 22 Dec 2021 17:34:22 GMT

After the factory reset!

Re: BT Internet down but blue light on hub still there

imjolly — Wed, 22 Dec 2021 17:35:14 GMT

You do the reset first and if factory reset you should then be able to access hub manager and then turn off smart setup - sorry but I thought that was obvious