This topic

white add on disc

darrengentle23 — Sun, 10 Jan 2021 11:52:43 GMT

i have a white disc with the light stuck on purple, i have tried rebooting/restting the disc whilst connected to the hub but the disc does not reset, any ideas?

Re: white add on disc

NeilO — Sun, 10 Jan 2021 12:39:24 GMT

Hi @darrengentle23 welcome to the community and thanks for posting, I'm really sorry about the problems with your Whole home wifi disc. Are the other discs ok and have you tried pushing the factory reset button with a pin?

Neil

Re: white add on disc

darrengentle23 — Sun, 10 Jan 2021 15:02:35 GMT

HI Neil,

thanks for your welcome.

Yes, followed all the guidance about resetting but the disc remains purple.

Re: white add on disc

darrengentle23 — Sun, 10 Jan 2021 15:03:02 GMT

sorry, yes all other discs are fine

Re: white add on disc

NeilO — Sun, 10 Jan 2021 15:20:22 GMT

Hi @darrengentle23, If the normal reset process isn't working you might have a faulty disc, was it bought separately from the others? The Whole home wifi team will be able to give you a definitive answer and I'd recommend getting in touch.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

Re: white add on disc

darrengentle23 — Sun, 10 Jan 2021 15:31:41 GMT

thanks for the advice Neil, i will call tomorrow.