https://community.bt.com/t5/Archive-Staging/Trio-Premium-phones/m-p/2130281#M1236176 <P>I have just bought secondhand a set of 3 phones. Two work well but the third the volume is at the maximum&nbsp; yet you can't hear the other person. If you change it to loud&nbsp; speaker it's&nbsp; fine. Does anyone know what the problem is?</P> Tue, 12 Jan 2021 20:10:33 GMT Renault12 2021-01-12T20:10:33Z https://community.bt.com/t5/Archive-Staging/Trio-Premium-phones/m-p/2130281#M1236176 <P>I have just bought secondhand a set of 3 phones. Two work well but the third the volume is at the maximum&nbsp; yet you can't hear the other person. If you change it to loud&nbsp; speaker it's&nbsp; fine. Does anyone know what the problem is?</P> Tue, 12 Jan 2021 20:10:33 GMT https://community.bt.com/t5/Archive-Staging/Trio-Premium-phones/m-p/2130281#M1236176 Renault12 2021-01-12T20:10:33Z https://community.bt.com/t5/Archive-Staging/Trio-Premium-phones/m-p/2130818#M1236177 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/285451">@Renault12</a>&nbsp;</P> <P>Welcome to the Community and thanks for your post!</P> <P>Sorry for the problems you're having with one of your handsets.&nbsp; Do you know the handset model?&nbsp; You should be able to do a quick &gt;&gt; <A href="https://www.google.co.uk/" target="_self">google search</A> &lt;&lt; for the user guide for the model you have.&nbsp; You'll get the number for product support on there and that would be your best bet.</P> <P>Cheers,</P> <P>Robbie</P> Thu, 14 Jan 2021 09:01:46 GMT https://community.bt.com/t5/Archive-Staging/Trio-Premium-phones/m-p/2130818#M1236177 RobbieMac 2021-01-14T09:01:46Z