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Call Blocking problem

rmblunden — Wed, 13 Jan 2021 10:40:43 GMT

My BT8600 nuisance call blocker has worked fine until a few days ago. Now with an incoming call, I get the message to say the call is being announced. If I press 1 to accept the call, the line goes dead. If I then look at call history, there are two entries - one showing the number which called and a second entry showing 'No Number'.

Is my equipment faulty? How do I resolve this? As far as I can tell there is no problem with my line - no line noise.

Re: Call Blocking problem

Keith_Beddoe — Wed, 13 Jan 2021 10:42:30 GMT

@rmblunden

Welcome to this user forum.

Who provides your phone service?

Have you made sure that caller display is still enabled on your phone line?

Re: Call Blocking problem

rmblunden — Wed, 13 Jan 2021 10:44:45 GMT

Phone service is from John Lewis (Plusnet). Yes caller display is enabled, the number appears in my call list.

Re: Call Blocking problem

Keith_Beddoe — Wed, 13 Jan 2021 10:53:55 GMT

Have you tried turning off the power to the base unit, for a couple of minutes?

Re: Call Blocking problem

rmblunden — Wed, 13 Jan 2021 10:58:36 GMT

I'll give that a go. Thanks

Re: Call Blocking problem

Keith_Beddoe — Wed, 13 Jan 2021 11:02:28 GMT

@rmblunden wrote:
I'll give that a go. Thanks

The base unit can lock up and give strange results, usually after a dip in the mains voltage, where the unit does not reset properly.

Re: Call Blocking problem

rmblunden — Wed, 13 Jan 2021 11:20:36 GMT

Thanks again. I don't get many incoming calls, so it will be a while before I know if this has worked.

Re: Call Blocking problem

rmblunden — Fri, 15 Jan 2021 11:42:04 GMT

Thanks again. It seems that rebooting my base unit has resolved the problem.
(And I've been promoted to a Newbie 😂)

Re: Call Blocking problem

Keith_Beddoe — Fri, 15 Jan 2021 13:33:59 GMT

Excellent 😀