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WiFi disc not pairing

AndyB14 — Thu, 17 Oct 2019 15:50:11 GMT

My WiFi disc is refusing to pair with my Hub. I’ve tried the Ethernet cable. It goes blue but then when I take the Ethernet cable out it sticks on flashing red. I have tried repeating process following a factory reset of the disc. What’s the next step? Thanks

Re: WiFi disc not pairing

Keith_Beddoe — Thu, 17 Oct 2019 15:59:23 GMT

@AndyB14

What colour is the disk, black or white?

Are you using the smart hub 2?

Re: WiFi disc not pairing

AndyB14 — Thu, 17 Oct 2019 16:09:20 GMT

Hi. It’s black, smart hub 2. Thanks

Re: WiFi disc not pairing

Keith_Beddoe — Thu, 17 Oct 2019 16:20:51 GMT

Somewhere on this forum, a troubleshooting guide was posted by one of the device experts, but I cannot find it at the moment.

Probably somewhere on this thread https://community.bt.com/t5/Home-setup-Wi-Fi-network/Introducing-Complete-Wi-Fi-from-BT/m-p/1901302#M157497

Re: WiFi disc not pairing

Keith_Beddoe — Thu, 17 Oct 2019 16:26:15 GMT

Its on this thread https://community.bt.com/t5/BT-Devices/Wifi-Disc-pairing-problem-it-doesn-t/td-p/1919356

Re: WiFi disc not pairing

AndyB14 — Thu, 17 Oct 2019 16:34:41 GMT

Many thanks. Will work my way through that.

Re: WiFi disc not pairing

Smokeraiser — Wed, 13 Jan 2021 08:44:36 GMT

I have tried all that still only flashing blue without cable

Re: WiFi disc not pairing

Shaunday442 — Wed, 13 Jan 2021 23:29:21 GMT

Same here, if you are on mode 2 i switched mine to mode 1 and they connect, but my wifi is awful on mode 1

Re: WiFi disc not pairing

Smokeraiser — Thu, 14 Jan 2021 07:16:31 GMT

Solved now. Rang bt, tried all the above. New disc on way. But.... may be coincidence but worked eventually after Openreach in the street!